Customer Service Rep – Remote/Hybrid with Growth Path

Primerica; Duluth (GA); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Day one health insurance

401(k) plan with employer match

Vacation, sick, holiday and volunteer'

Job summary

Primerica in Duluth, Georgia is hiring Customer Service Representatives to join the Agent Services team at our corporate office. The CSR will handle inquiries about term life policies, billing, underwriting, and contract changes, with a focus on delivering exemplary service.

Remote or hybrid work is available after training, requiring adequate internet speed. Key duties include asking questions, documenting findings, and addressing concerns in a concise, courteous manner while maintaining

Qualifications

• 1 year of call center customer service experience preferred but not required.
• Minimum high school diploma or GED.
• Previous insurance or financial services experience is a plus.
• Excellent PC skills.
• Intermediate skills in Microsoft Word.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Attention to detail.
• Ability to maintain knowledge of company’s products and procedures.
• Ability to communicate professionally with irate customers.

Responsibilities

• Respond to inquiries regarding term life policies and billing, underwriting, or contract changes.
• Identify concerns and document research findings.
• Correct data during calls and forward for processing or approval when necessary.
• Notify appropriate parties of priority situations.

Skills

Call center CS

Excellent verbal communication

Excellent written communication

Excellent customer service

Attention to detail

Professional with irate customers

PC skills

MS Word

Education

High School Diploma or GED

Tools

Microsoft Word

Job description

Primerica in Duluth, Georgia is hiring Customer Service Representatives to join the Agent Services team at our corporate office. The CSR will handle inquiries about term life policies, billing, underwriting, and contract changes, with a focus on delivering exemplary service.

Remote or hybrid work is available after training, requiring adequate internet speed. Key duties include asking questions, documenting findings, and addressing concerns in a concise, courteous manner while maintaining