Customer Service Representative - Field Solutions

Primerica; Duluth (GA); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Day one health insurance

401(k) plan with employer match

Vacation, sick, holiday and volunteer'

Job summary

Primerica in Duluth, Georgia is hiring Customer Service Representatives to join the Agent Services team at our corporate office. The CSR will handle inquiries about term life policies, billing, underwriting, and contract changes, with a focus on delivering exemplary service.

Remote or hybrid work is available after training, requiring adequate internet speed. Key duties include asking questions, documenting findings, and addressing concerns in a concise, courteous manner while maintaining

Qualifications

• 1 year of call center customer service experience preferred but not required.
• Minimum high school diploma or GED.
• Previous insurance or financial services experience is a plus.
• Excellent PC skills.
• Intermediate skills in Microsoft Word.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Attention to detail.
• Ability to maintain knowledge of company’s products and procedures.
• Ability to communicate professionally with irate customers.

Responsibilities

• Respond to inquiries regarding term life policies and billing, underwriting, or contract changes.
• Identify concerns and document research findings.
• Correct data during calls and forward for processing or approval when necessary.
• Notify appropriate parties of priority situations.

Skills

Call center CS

Excellent verbal communication

Excellent written communication

Excellent customer service

Attention to detail

Professional with irate customers

PC skills

MS Word

Education

High School Diploma or GED

Tools

Microsoft Word

Job description

Join Our Team

In 2022, the Atlanta Journal‑Constitution named Primerica one of the best places to work for the ninth consecutive year. Also in 2022, Primerica was named one of the Best Employers for Diversity by Forbes for the second consecutive year. Forbes also named Primerica as one of America’s best Insurance companies for 2022. Primerica ranks 6th among 25 companies included in the Term Life Insurance category. Over the past seven years Primerica has consistently been voted Best Employer by Gwinnett Magazine in its special \"Best of Gwinnett\" winner editions. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”.

About This Position

We are seeking Customer Service Representatives to work in the Agent Services department for our corporate office in Duluth, Georgia.

Remote or hybrid working schedule is an option after training. Remote work requires a certain level of internet speed.

The Customer Service Representative 1 works in one of these departments delivering exemplary customer service to Primerica term life policyholders and agents. The CSR addresses verbal and written inquiries pertaining to term life insurance policies. They assist clients with questions regarding billing, policy coverage, underwriting, or contract changes.

Responsibilities & Qualifications

In addition the CSR will identify concerns, asks appropriate questions, respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly. This role will perform corrections identified during the call and forwards corrections to the appropriate party for further processing or approval when necessary. Recognizes priority situations and understands when to notify appropriate parties.

Qualifications, Skills And Abilities

• 1 year of call center customer service experience preferred but not required


• Minimum high school diploma or GED


• Previous insurance or financial services experience is a plus


• Excellent PC skills


• Intermediate skills in Microsoft Word


• Excellent verbal and written communication skills


• Excellent customer service skills


• Attention to detail


• Ability to maintain knowledge of company’s products and procedures


• Ability to communicate professionally with irate customers

Schedule

• 40 hours per week


• Monday-Friday 9:00am - 6:00pm

Salary

• $30,000-$33,000 based on experience

Remote Work Requirements

• Personal Computer / Laptop
  
  
  
  • PC or MAC
  
  
  • PC: Windows 10 compatible only ( Cannot be Windows 7,8,9)
  
  
  • Cannot use a Chromebook
  
  
  
  


• Internet Access - speed requirements:
  
  
  
  • Upload speed 8mbps
  
  
  • Download speed 15mbps
  
  
  
  

Additional Information

The Customer Service Representative 1 position is the first step in a rewarding career path. Our Customer Service Representatives have a defined opportunity for career growth with detailed steps to receive a promotion. These steps include knowledge, skills, and performance required to progress in the department. An employee can make a plan to obtain what is necessary in each of these areas to achieve growth and success. Primerica offers career growth and opportunities to make your future as productive and rewarding as it can be. Employees can apply to other jobs within our company after being in their position for 1 year.

FLSA Status

This position is exempt (not eligible for overtime pay):

No

Our Benefits

• Day one health, dental, and vision insurance


• 401(k) Plan with competitive employer match


• Vacation, sick, holiday and volunteer time off


• Life and disability insurance


• Flexible Spending Account & Health Savings Account


• Professional development


• Tuition reimbursement


• Company-sponsored social and philanthropy events

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.