Customer Service Representative

TEKsystems; Beaverton (OR); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision

Critical Illness

Accident

Hospital 401(k) Retirement Plan

Pre-tax and Roth post-tax

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO/Vacation/Sick Leave

Job summary

TEKsystems in Beaverton, Oregon is seeking a Customer Service Representative to handle inbound calls, chat, and email, guiding customers to the right products and resolving concerns with a customer-first mindset.

You will manage orders, provide updates, and support billing inquiries while maintaining professional communication across platforms in a fast-paced environment.

Qualifications

• 1 year of customer service experience
• Strong computer skills including Microsoft Office
• Excellent verbal and written communication
• Ability to handle challenging conversations professionally
• Strong problem-solving and decision-making abilities
• Dependable and adaptable in a fast-paced environment
• Passion for delivering exceptional customer experiences

Responsibilities

• Provide exceptional customer service via inbound calls, chat, and email.
• Assist customers with product questions, order status, account management, billing inquiries, and payment information.
• Resolve customer concerns with empathy and professionalism while following company policies.
• Guide customers through warranty claim processes and update on claims.
• Make discretionary decisions to promote satisfaction and retention.
• Engage customers in personalized conversations to create positive experiences.
• Respond to product-related emails with accuracy and detail.
• Expand product knowledge to provide informed recommendations.
• Demonstrate active listening, patience, and a customer-first mindset.
• Aim for first-contact resolution while upholding service quality standards.

Skills

Customer service

MS Office

Communication

Empathy

Problem solving

Adaptability

Reliability

Customer-focused

Job description

Portland, OR 97229

Full-Time | Customer Service

Join Our Team!

Are you passionate about helping people and delivering outstanding customer experiences? We're looking for a friendly, solution-oriented Customer Service Representative to become the voice of our brands. In this role, you'll assist customers through phone, chat, and email, helping them find the right products, resolve concerns, and ensure every interaction leaves a positive impression.

What You'll Do

• Provide exceptional customer service through inbound phone calls, chat, and email communications.
• Assist customers with product questions, order status updates, account management, billing inquiries, and payment information.
• Resolve customer concerns with empathy, professionalism, and sound judgment while balancing customer needs with company policies.
• Guide customers through the warranty claim process and provide updates on existing claims.
• Make discretionary decisions regarding financial and non-financial assistance to promote customer satisfaction and retention.
• Engage customers in personalized, non-scripted conversations that create a positive and memorable experience.
• Respond to product-related emails with accuracy and attention to detail.
• Continuously expand product knowledge to provide informed recommendations and support.
• Demonstrate active listening, patience, and a customer-first mindset in every interaction.
• Achieve first-contact resolution whenever possible while maintaining service quality standards.

What We're Looking For

• At least 1 year of customer service experience, preferably in a retail, e-commerce, or consumer products environment.
• Strong computer skills, including proficiency with Microsoft Office and the ability to navigate multiple systems simultaneously.
• Excellent verbal and written communication skills.
• Ability to handle challenging conversations with professionalism, confidence, and empathy.
• Strong problem-solving and decision-making abilities.
• Dependable, adaptable, and able to thrive in a fast-paced environment.
• Passion for delivering exceptional customer experiences.

Why You'll Love This Opportunity

• Join a customer-focused team that values collaboration and innovation.
• Build valuable experience supporting well-known consumer brands.
• Develop your communication, problem-solving, and customer relations skills.
• Work in a dynamic environment where every day brings new opportunities to make a difference.

#westpriority26

Job Type & Location

This is a Contract position based out of Beaverton, OR.

Pay And Benefits

The pay range for this position is $20.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Beaverton, OR.

Application Deadline

This position is anticipated to close on Oct 20, 2026.

Workplace Type

This is a fully onsite position in Beaverton,OR.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.