Customer Service Rep - Piedmont, SC

CHASE Staffing; Piedmont (SC); On-site; USD 21,000 - 26,000; Full time

Job summary

CHASE Staffing is seeking a Customer Service Representative in Piedmont, SC. The role handles calls, emails, order processing, and invoicing with a focus on accuracy and customer satisfaction.

Ideal candidates have a high school diploma, 1–3 years' experience, and proficiency in Microsoft Office and AS-400. Textile experience is a plus; regular hours are 8am-4:30pm, Monday to Friday.

Qualifications

• High school degree or GED with 1–3 years of related experience.
• Ability to read/interpret documents such as safety rules and manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to perform basic math and interpret graphs.
• Knowledge of Microsoft Office products and AS-400 software.
• Experience in textile manufacturing is a plus.

Responsibilities

• Provide timely information on order status and product knowledge requests.
• Process customer orders/changes according to policies.
• Enter orders upon receipt and coordinate with planning.
• Prepare invoices, packing lists, and production documentation.
• Update open orders and inventory records for production meetings.
• Enter daily production sheets into the system.
• Verify shipping labels and carton weights for accuracy.
• Assist with replacements and correct errors in orders.
• Collaborate with sales to meet customer service expectations.
• Interface with other departments to meet deadlines.

Skills

Oral communication

Attention to detail

Problem solving

Customer service

Education

High school diploma or GED

Tools

AS-400

Microsoft Office

Job description

Customer Service Representative – Piedmont, SC Hours: 8am-4:30pm (M-F) Pay: $17.00

Summary: Responsible for effectively provide support to internal and external customers by utilizing excellent, in-depth knowledge of Company products and operations. Answering calls, placing orders, responding to emails, dealing with invoices and shipment, along with other data entry.

Essential Duties and Responsibilities:

• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Process customer orders/changes according to established department policies and procedures.
• Orders are to be entered upon receipt.
• Once entered the can be given to planning Supervisor.
• After receipt from planning Supervisor orders will be confirmed.
• Maintain updated records of open orders and other reports for discussion on production meetings.
• Input daily production sheets upon receipt into computer system to apply on open orders and update inventory records.
• Process routing sheets from stock and the finishing dept, which includes data entry, verifying ship dates, confirming addresses, means of transportation, payment methods to ensure customer is not CBD.
• The knowledge of issuing and cancelling an invoice.
• Enter carton information including weights so that labels may be generated.
• Shipping manager will verify labels that are required.
• Double check customer open order report prior to invoicing.
• Confirm amounts and carton weights and that pricing is correct.
• Print invoice, packing list and attach production back-up with paperwork.
• Give to reception clerk for processing.
• Initiate orders for replacement products and/or correcting errors (shortages, wrong items processed, incorrect pricing).
• Partner with sales team to meet and exceed customer’s service expectations.
• Analyze and resolves work problems, or assist workers in solving work problems.
• Interfaces with other departments within the organization to ensure customer deadlines are met.
• Collects and researches data.
• Demonstrates attention to detail.
• Problem Solving: Identifies and resolves problems in a timely manner; Works well in group problem solving situations.
• Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
• Oral Communication: Listens and gets clarification; Participates in meetings.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill and or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school degree or general education degree; and one to three years of related experience and/or training.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to compute rate, ratio, and percent and to interpret bar graphs.
• To perform this job successfully, an individual should have knowledge of Microsoft Office products (Word, Excel and Outlook) and AS-400 software.
• Experience in textile manufacturing environment preferred, but not required.

CHASE provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, status as disabled veteran, marital status, sexual orientation, gender identity, hairstyles, hair textures, pregnancy, childbirth, and related medical conditions or any other legally protected characteristic in accordance with applicable laws. In addition, CHASE complies with applicable state and local laws governing nondiscrimination in employment in every location. CHASE is committed to complying fully with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities.

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