Customer Service Rep - On-Site

Rite-Hite Company LLC; Whitehall Shores (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health & Well-being

Extra day off program

401(k) company match

Job summary

Rite-Hite Company LLC is seeking a Customer Service Representative at our Charlotte location. You will coordinate equipment and parts orders with Sales, customers, and vendors, and you’ll manage order data from start to finish to ensure timely delivery.

You’ll build relationships with customers and internal teams, focusing on accuracy, effective communication, and a proactive approach to resolving questions and keeping orders moving forward.

Qualifications

• At least one year of related experience.
• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• Ability to work effectively as part of a team.

Responsibilities

• Coordinate orders for equipment and parts with Sales, customers, and vendors.
• Monitor and maintain orders through fulfillment.
• Ensure invoices and order information are accurate.
• Enter and maintain data with high accuracy.
• Communicate with customers and internal teams to resolve questions and keep orders moving.

Skills

Attention to detail

Customer service

Written & verbal communication

Teamwork

Tools

ISO quality program

Job description

At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you’ll find innovation, stability, and the chance to grow your career as part of a team that’s always looking ahead. At Rite-Hite, our Customer Service Representatives play an important role in creating a great customer experience. As a key connection between our customers, Sales team, and vendors, you’ll help ensure orders move smoothly from start to finish. Based at our Charlotte location, you’ll support an assigned territory by coordinating equipment and parts orders, maintaining accurate order information, and making sure customers receive the products and service they expect from Rite-Hite.

What You’ll Do

• Partner with Sales, customers, and vendors to submit and coordinate orders for equipment and parts.
• Monitor and maintain orders throughout the fulfillment process.
• Ensure invoices and order information are accurate and complete.
• Enter and maintain data with a high level of accuracy and attention to detail.
• Communicate with customers and internal teams to help resolve questions and keep orders moving.
• Work collaboratively with a team while managing the details of your assigned area.

This Is Not a Call Center Role. You won’t spend your day answering a revolving door of customer calls. Instead, you’ll build working relationships with customers and internal teams while taking ownership of the details that help ensure their orders are handled correctly.

What You Bring Rite-Hite sells the best, and we hire the best. We’re looking for someone who takes pride in doing things right and understands that the details matter.

Successful candidates will have:

• At least one year of related experience.
• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• The ability to work effectively as part of a team.
• A commitment to quality and getting the job done right.
• Previous experience working within an ISO-certified or similar quality program is a plus.

What We Offer

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance.
• A robust well-being program with an opportunity to receive an extra day off and more.
• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.
• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.

Rite-Hite is a world leader in the manufacture, sale, and service of loading dock equipment, industrial doors, safety barriers, HVLS fans, industrial curtain walls, and more - all designed to improve safety, security, productivity, energy savings, and environmental control. Watch Rite-Hite's Always Looking Ahead video below to learn more.