Customer Service Rep

Rite-Hite; North Carolina; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Paid time off

Job summary

Rite-Hite is seeking a Customer Service Representative to be the main link between customers and the sales team. You will coordinate order fulfillment, schedule dispatches, and assist inquiries from customers and sales staff to ensure accurate invoicing and timely service.

The role requires at least one year of related experience and offers the opportunity to work with a range of teams while contributing to profitability analyses and quality programs within an ISO-certified environment.

Qualifications

• One year of related experience required.
• Prior experience in field service operations is helpful.
• Commitment to quality and accuracy.
• Good communication and customer service skills are essential.
• Ability to juggle multiple projects without dropping the ball.

Responsibilities

• Coordinate order fulfillment in an assigned area.
• Work with Sales, customers, and vendors to submit orders for equipment and parts.
• Coordinate schedules and dispatch installers; assist customers and sales personnel who call for service.
• Review completed jobs to analyze profitability.

Skills

Customer service

Communication

Attention to detail

Multitasking

Job description

At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you’ll find innovation, stability, and the chance to grow your career as part of a team that’s always looking ahead.Job Description:Rite-Hite Customer Service Representatives serve as the key conduit between our customers and our sales department. This position is responsible for coordinating order fulfillment in an assigned area. This includes: Working with the Sales department, customers, and vendors in submitting orders for equipment and partsCoordinating schedules and dispatching installersAssist customers and sales personnel who call in to request serviceEnsuring accurate invoicingReviewing completed jobs to analyze profitabilityRequired Experience:Rite-Hite sells the best, and we hire the best. Successful candidates will possess the following qualifications: One year of related experience minimum. Prior experience in a field service operation helpful.A commitment to quality. Prior experience in an ISO-certified or similar quality program is a plus.Good attention to detailAbility to juggle multiple projects without dropping the ballGood communication and customer service skills are also essentialWhat We OfferAt Rite-Hite, we take care of our people – because when you’re supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.Time for You: Paid holidays, vacation time, and personal/sick days each year.Join us and build a career where you’re supported – at work and beyond.Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.