Customer Service Rep / Office Admin - FT/PT

House Doctors of St. Louis; Saint Peters (MO); On-site; USD 31,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Competitive salary

Training & development

401(k) matching

Job summary

House Doctors of St. Louis in Saint Peters, MO, is seeking an experienced Customer Service / Office Administrator to support field teams and manage daily office operations. The role offers both full-time and part-time schedules within a fast-growing home services company.

The position involves handling work orders, scheduling, data entry, payroll assistance, and vendor relations, contributing to excellent customer service and smooth business operations.

Qualifications

• 5 to 10+ years of customer service and office experience.
• Excellent verbal & written communication skills.
• Self-motivated and detail oriented with a professional demeanor.

Responsibilities

• Taking and processing work orders.
• Scheduling/dispatching.
• Data entry.
• Operation support for field techs.
• Process job paperwork.
• Assist with payroll processing.
• Work with permit applications for projects.
• Help managing inventory and vehicles as needed.
• Assist with marketing material and event preparations.
• Interact with office visitors, vendors and suppliers.
• Assist with other business processes and activities such as company events, promotion programs, etc.

Skills

Customer service

Office administration

Multitasking

Communication

Detail oriented

Tools

Basic computer skills

Job description

Benefits:

• Health insurance
• Paid time off
• 401(k)
• Competitive salary
• Training & development
• 401(k) matching

Full Time Or Part Time are both available

WHAT WE OFFER?

• Competitive pay
• Exciting opportunities and challenges to grow with a business
• Incredible collaborative and result oriented team culture
• Amazing brand and corporate support

This is a great opportunity to develop alongside a fast growing company. Advancement opportunities are available quickly for those that prove themselves to be a strong and adaptive leader!

WHO ARE WE?

House Doctors® is a nationwide home repair and improvement franchise that is leading the transformation of the home service industry with strong corporate brand support.

This St Peters location services residential and commercial customers in the St Charles County, West County and St Louis County areas for 18+ years.

We strive to help our local community with their home repair and improvement needs. Our A+ reputation is built on strong focus on service quality and customer satisfaction. We continue to service our long term loyal customer base that are more than 65% repeat customers.

Our team enjoys a fast paced professional yet personable work environment that provides learning, growth, and career building opportunities.

WHO ARE WE LOOKING FOR?

Looking for friendly, dedicated professional with positive attitude, excellent people skills, attention to details, be able to multi-task with efficiency and accuracy. Computer skills and 3 to 5+ years of previous office experience required.

WHO ARE YOU?

• You are excited to join a team that strives to leave every customer an enthusiastic advocate of our company.
• You are an energetic, well-organized and focused.
• You are level headed and a good problem solver.
• You are a goal-oriented team player who loves a challenging and fun environment.
• You enjoy working with people.
• You are looking for an opportunity to utilize your skillsets and to build a growing career.
• You are committed to expand your potential in a supportive learning environment.
• You are proactive, self-motivated and adaptive
• You are an excellent communicator.
• You are a doer who can consistently follow processes and procedures.

Be part of our daily operations, working with other office staff and manager to effectively support our field teams, providing top level customer service, maintaining excellent vendor relations and complete other business tasks as needed.

• taking and processing work orders,
• scheduling/dispatching,
• data entry,
• operation support for field techs,
• process job paperwork,
• assist with payroll processing,
• work with permit applications for projects,
• help managing inventory and vehicle as needed,
• assist with marketing material and event preparations,
• interact with office visitors, vendors and suppliers,
• assist with other business processes and activities such as company events, promotion programs, etc as needed,
• and other office admin and customer service tasks...

SKILLS AND REQUIREMENTS:

• Professional and positive attitude
• Punctual, and dependable
• Organized, detail oriented and precise
• Self-motivated and result focusedDedicated to team and company success
• 5 to 10+ years of customer service and office experience
• Excellent verbal & written communication skills
• Personable and fun
• Basic computer skills
• Ability to prioritize and focus
• Great at following processes consistently
• Good at multi-task while stay organized
• Able to stay pleasant and level headed under pressure
• Enjoy helping others while maintaining professional boundaries
• Good problem solving skills
• Strong desire to learn and continuously improve
• Valid driver's license
• Nationwide criminal background check and references are required
• Reliable transportation is required to qualify for this position.

Customer service rep, office admin, dispatch, scheduler