Customer Service Rep / Office Admin - FT/PT

House Doctors; Saint Peters (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Competitive salary

Training & development

401(k) matching

Job summary

House Doctors is seeking a customer service representative/office administrator in Saint Peters, MO. You will work with customers, technicians, vendors and management to deliver top support and efficient processes. Full-time or part-time opportunities are available.

The role emphasizes organization, people skills, and adherence to company procedures, with growth potential in a fast-growing home services franchise.

Qualifications

• 3 to 5+ years of office experience required.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and customer focus.

Responsibilities

• Be part of our daily operations, working with other office staff and manager to effectively support our field teams, providing top level customer service, maintaining excellent vendor relations and complete other business tasks as needed.
• Daily tasks include but not limited to: taking and processing work orders, scheduling/dispatching, data entry
• operation support for field techs
• process job paperwork
• assist with payroll processing
• work with permit applications for projects
• help managing inventory and vehicle as needed
• assist with marketing material and event preparations
• interact with office visitors, vendors and suppliers
• assist with other business processes and activities such as company events, promotion programs, etc as needed
• and other office admin and customer service tasks...

Skills

Customer service

Office administration

Scheduling/dispatching

Communication skills

Multitasking

Attention to detail

Problem solving

Basic computer skills

Job description

• scheduling/dispatching,


• Excellent verbal & written communication skills

Benefits

• Health insurance


• Paid time off


• 401(k)


• Competitive salary


• Training & development


• 401(k) matching

If you are organized, enjoy working with people and helping others, this may be the right position and place for you to build your future career!

We are looking for a customer service rep/ office admin, who is great with people and great with processes, to work with our customers, technicians, vendors, contractors and management effectively, and to growing with us to the next level!

Full Time Or Part Time are both available

WHAT WE OFFER

• Competitive pay


• Exciting opportunities and challenges to grow with a business


• Incredible collaborative and result oriented team culture


• Amazing brand and corporate support


• This is a great opportunity to develop alongside a fast growing company. Advancement opportunities are available quickly for those that prove themselves to be a strong and adaptive leader!

WHO ARE WE

House Doctors® is a nationwide home repair and improvement franchise that is leading the transformation of the home service industry with strong corporate brand support.

This St Peters location services residential and commercial customers in the St Charles County, West County and St Louis County areas for 18+ years.

We strive to help our local community with their home repair and improvement needs. Our A+ reputation is built on strong focus on service quality and customer satisfaction. We continue to service our long term loyal customer base that are more than 65% repeat customers.

Our team enjoys a fast paced professional yet personable work environment that provides learning, growth, and career building opportunities.

WHO ARE WE LOOKING FOR

Looking for friendly, dedicated professional with positive attitude, excellent people skills, attention to details, be able to multi-task with efficiency and accuracy. Computer skills and 3 to 5+ years of previous office experience required.

WHO ARE YOU

You are excited to join a team that strives to leave every customer an enthusiastic advocate of our company.

You are an energetic, well-organized and focused.

You are level headed and a good problem solver.

You are a goal-oriented team player who loves a challenging and fun environment.

You enjoy working with people.

You are looking for an opportunity to utilize your skillsets and to build a growing career.

You are committed to expand your potential in a supportive learning environment.

You are proactive, self-motivated and adaptive

You are an excellent communicator.

You are a doer who can consistently follow processes and procedures.

RESPONSIBILITIES

Be part of our daily operations, working with other office staff and manager to effectively support our field teams, providing top level customer service, maintaining excellent vendor relations and complete other business tasks as needed.

Daily tasks include but not limited to:

• taking and processing work orders,


• scheduling/dispatching,


• data entry


• operation support for field techs,


• process job paperwork,


• assist with payroll processing,


• work with permit applications for projects,


• help managing inventory and vehicle as needed,


• assist with marketing material and event preparations,


• interact with office visitors, vendors and suppliers,


• assist with other business processes and activities such as company events, promotion programs, etc as needed,


• and other office admin and customer service tasks...

SKILLS AND REQUIREMENTS

• Professional and positive attitude


• Punctual, and dependable


• Organized, detail oriented and precise


• Self-motivated and result focused


• Dedicated to team and company success


• 5 to 10+ years of customer service and office experience


• Excellent verbal & written communication skills


• Personable and fun


• Basic computer skills


• Ability to prioritize and focus


• Great at following processes consistently


• Good at multi-task while stay organized


• Able to stay pleasant and level headed under pressure


• Enjoy helping others while maintaining professional boundaries


• Good problem solving skills


• Strong desire to learn and continuously improve


• Valid driver's license


• Nationwide criminal background check and references are required


• Reliable transportation is required to qualify for this position.

Customer service rep, office admin, dispatch, scheduler