CSR Nights & Weekends

Planet Fitness; Marshfield (WI); On-site; USD 25,000 - 35,000; Full time

Job summary

Planet Fitness in Marshfield, Wisconsin, is seeking a friendly and dedicated team member to join their front desk team. This role focuses on providing a great customer experience and assisting with new member sales. Ideal candidates should have strong customer service skills and basic computer proficiency.

Responsibilities include greeting potential members, managing front desk operations, addressing member services issues, and ensuring the club is clean and welcoming.

Qualifications

• Basic computer proficiency is required to handle various tasks.
• Strong customer service skills necessary for effective communication.
• Ability to actively listen and address customer needs.

Responsibilities

• Greet potential members and provide excellent customer service.
• Handle front desk tasks, including checking members in and signing up new members.
• Address member service issues and maintain club cleanliness.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Education

Basic computer proficiency

Job description

Responsible for new member sales and a positive member experience

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account
• Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed
• Help maintain the neatness/cleanliness of the club

Shift Expectations (4 8 hour shifts)

• 1 hour (minimum): Deep cleaning
• 1 hour (minimum): Continued Training
• Full Shift: see Essential Duties and Responsibilities

Qualifications

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualification

• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time