Customer Service Rep Lead

Sbmmanagement; Georgia; On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Benefits package

Job summary

SBM Management Services, LP is seeking a Customer Service Rep Lead in Social Circle, GA. The role combines front-line customer service with lead responsibilities for custodial staff, ensuring cleanliness and safety in assigned areas.

You will coordinate daily schedules, guide staff, and assist the Custodial Supervisor with training and quality checks. This full-time position offers weekday hours and competitive hourly pay.

Qualifications

• High school diploma or GED required.
• 1–2 years related custodial experience.
• CPR/AED/First Aid certification.
• Forklift certification may be required.
• Ability to read and interpret instructions and procedures.
• Strong verbal and written communication skills.
• Knowledge of cleaning methods, equipment, and chemicals.

Responsibilities

• Provide work direction to custodians as directed by the Custodial Supervisor.
• Perform janitorial duties and operate motorized cleaning equipment.
• Schedule cleanups and training as needed.
• Monitor PPE usage and inventory; report hazards to supervisor.
• Assist Custodial Supervisor in purchasing supplies and equipment.
• Perform quality, service, and safety inspections.
• Maintain daily upkeep of assigned area; track supplies.
• Report incidents and employee/customer issues to supervisor.
• Assist in scheduling and training staff as needed.
• Correct at-risk behavior and propose corrective actions.

Skills

Verbal communication

Written communication

Reading instructions

Cleaning methods

Cleaning equipment

Safety procedures

Custodial experience

Education

High school diploma or GED

CPR/AED/First Aid certification

Tools

Forklift certification

Job description

## Customer Service Rep LeadApplylocations: Social Circle, GAtime type: Full timeposted on: Posted Todayjob requisition id: JR106483# **Title:**Customer Service Rep Lead# **Job Description:****Job Overview**The CSR Lead will be responsible for the cleanliness and sanitation of the areas assigned and will provide some work direction to custodial staff.**Roles & Responsibilities**To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.* Perform janitorial duties* Perform all duties listed on the daily schedule* Provide work direction and assistance to custodians as directed by Custodial Supervisor* Assist Custodial Supervisor in scheduling and training staff as needed* Operate motorized cleaning equipment* Track equipment inventory, maintenance, and repairs* Schedule clean up and repairs as needed* Maintain daily upkeep of assigned area* Track and maintain supplies inventory* Assist Custodial Supervisor in purchasing cleaning supplies and equipment* Perform quality, service, and safety inspections* Report incidents and hazardous conditions to supervisor* Report employee personnel and customer issues to supervisor* Monitor employees for proper use of personal protective equipment, and supplies* Correct at risk behavior, then report to the supervisor immediately* Provide recommendations for corrective action on areas that need improvement**Qualification**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.**Education and/ or Experience:** High school diploma or GED required. 1 to 2 years related experience.**Certificates, Licenses, Registrations:** CPR/AED/First Aid certification. May be required to have a valid driver’s license. Completed all safety and task training certification. May be required to be forklift certified.**Knowledge, Skills, and Abilities:**Ability to read and interpret instructions, procedures, manuals, and other documentsStrong verbal and written communication skillsKnowledge of cleaning methods and equipment and willing to share with teamKnowledge of the upkeep and care of the cleaning equipmentKnowledge of cleaning compounds and chemicals, and their safe, efficient use**Supervisory Responsibilities**This position has no supervisory responsibilities.**Physical Demands & Work Environment*** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.**Shifts and Compensation**Monday-Friday: 10:00am-6:00pm$16.50-$17.50 per hour# **Benefits:**SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:www.sbmmanagement.com/careers Careers – SBM***SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.***