Customer Service Rep Lead

Sbmmanagement; Chicago (IL); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Comprehensive benefits package

Equal opportunity employer

Job summary

SBM Management Services, LP is seeking a Customer Service Rep Lead in Chicago, IL. The role oversees janitorial duties, provides direction to custodians, and assists in scheduling and training under the Custodial Supervisor.

The position requires a high school diploma or GED, 1–2 years related experience, CPR/First Aid certification, and may require a driver’s license and forklift certification. Typical shift is Monday–Friday, 10:00am–6:00pm with hourly pay of $16.50–$17.50.

Qualifications

• High school diploma or GED required.
• 1–2 years related experience preferred.
• CPR/AED/First Aid certification required.
• May require a valid driver’s license and forklift certification.

Responsibilities

• Perform janitorial duties and daily tasks as scheduled.
• Provide work direction to custodians as directed by Custodial Supervisor.
• Assist Custodial Supervisor in scheduling and training staff as needed.
• Operate motorized cleaning equipment and maintain tools.
• Track equipment inventory, maintenance, and repairs.
• Schedule clean up and repairs as needed.
• Maintain daily upkeep of assigned area and supplies inventory.
• Report incidents, hazards, and PPE usage issues to supervisor.
• Support corrective actions to improve areas needing improvement.

Skills

Reading and interpreting instructions

Strong verbal and writtencommunication

Knowledge of cleaning methods

Knowledge of cleaning equipment upkeep

Knowledge of cleaning chemicals and安全

Education

High school diploma or GED

1–2 years related experience

Tools

CPR/AED/First Aid certification

Forklift certification

Valid driver’s license

Job description

## Customer Service Rep LeadApplylocations: Chicago, ILtime type: Full timeposted on: Posted Todayjob requisition id: JR106473# **Title:**Customer Service Rep Lead# **Job Description:****Job Overview**The CSR Lead will be responsible for the cleanliness and sanitation of the areas assigned and will provide some work direction to custodial staff.**Roles & Responsibilities**To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.* Perform janitorial duties* Perform all duties listed on the daily schedule* Provide work direction and assistance to custodians as directed by Custodial Supervisor* Assist Custodial Supervisor in scheduling and training staff as needed* Operate motorized cleaning equipment* Track equipment inventory, maintenance, and repairs* Schedule clean up and repairs as needed* Maintain daily upkeep of assigned area* Track and maintain supplies inventory* Assist Custodial Supervisor in purchasing cleaning supplies and equipment* Perform quality, service, and safety inspections* Report incidents and hazardous conditions to supervisor* Report employee personnel and customer issues to supervisor* Monitor employees for proper use of personal protective equipment, and supplies* Correct at risk behavior, then report to the supervisor immediately* Provide recommendations for corrective action on areas that need improvement**Qualification**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.**Education and/ or Experience:** High school diploma or GED required. 1 to 2 years related experience.**Certificates, Licenses, Registrations:** CPR/AED/First Aid certification. May be required to have a valid driver’s license. Completed all safety and task training certification. May be required to be forklift certified.**Knowledge, Skills, and Abilities:**Ability to read and interpret instructions, procedures, manuals, and other documentsStrong verbal and written communication skillsKnowledge of cleaning methods and equipment and willing to share with teamKnowledge of the upkeep and care of the cleaning equipmentKnowledge of cleaning compounds and chemicals, and their safe, efficient use**Supervisory Responsibilities**This position has no supervisory responsibilities.**Physical Demands & Work Environment*** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.**Shifts and Compensation**Monday-Friday: 10:00am-6:00pm$16.50-$17.50 per hour# **Benefits:**SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:www.sbmmanagement.com/careers Careers – SBM***SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.***### About SBMAt SBM, we deliver soft services facilities management through innovative technology, exceptional quality, and empowered associates on a global scale. Our approach is centered on providing scalable, predictable, and repeatable results across space types. With our experience in state-of-the-art facilities and continuously evolving processes, we ensure that our clients experience unmatched service excellence to support our clients’ most ambitious missions.