Customer Service Rep - International

Priority Dispatch Corp.; Missouri; On-site; USD 32,000 - 52,000; Full time

Job summary

Priority Dispatch Corp. in Missouri is seeking a Customer Service Representative to listen to customer needs, provide information on products and services, process orders and quotations, and resolve questions or complaints.

You will develop relationships with international accounts, coordinate with sales reps, distributors and the production manager, and prepare data as needed. This role emphasizes accuracy and collaboration; multilingual ability is a plus.

Qualifications

• Strong communication skills for customer interactions and problem solving.
• Familiarity with MS Office and data entry.
• Ability to read and understand blueprints or technical drawings when needed.
• Multilingual ability is a plus.

Responsibilities

• Listen to customers' needs and respond with product information and solutions.
• Process quotations, orders, and other order-entry details; handle changes as needed.
• Review or update customer accounts and manage questions or complaints.
• Collaborate with sales reps, distributors, and the production manager on updates and follow-ups.

Skills

Communication skills

MS Office

Attention to detail

Multilingual (nice to have)

Education

Bachelor's degree preferred

Tools

CAD software

Job description

The Customer Service Representative will typically do the following: listen and respond to customers’ needs and concerns, provide information about products and services, take orders, determine charges, review or make changes to customer accounts, handle questions or complaints, record details for customer contacts, research answers or solutions as needed, refer customers to supervisors, managers or other team members as necessary.ESSENTIAL DUTIES AND RESPONSIBILITIESDevelop and maintain professional relationships with international customer accountsCommunicate with customers, sales representatives, distributors and production manager with any order updatesProcess quotations, purchases orders and other related information for order entry, and process customer’s claimsPrepare and enter technical drawings, recommend potential products and services to customersAnalyze customers’ needs and collaborate with management to develop customer accountsThis list is not intended to be all-inclusive. Employees may perform other related duties as assigned.Qualifications and requirementsMust be at least 18 years of ageBachelor’s degree is preferred, but will consider a combination of education and experience in lieu of degreeExperience in an engineering or manufacturing environment preferredAbility to read and understand blueprintsUnderstanding of tight precision tolerancesTechnical aptitude is a plusStrong computer skills and advanced working knowledge of MS OfficeMust be able to effectively and professionally communicate with customers, sales representatives, other team members, and distributors while maintaining a positive attitudeMust be detail oriented and well organizedMulti-lingual is a plusExperience2+ years’ experience with the above criteriaphysical requirementsMust have the ability to sit at a desk using a computer for 8 or more hours per day; stand, kneel, walk and bend as required throughout the work day to accomplish various tasksMust be able to lift, pull, push or carry various types of light weight files or tools (approximately 1-10 pounds) and process accordingly.Career path OpportunitiesLead, Supervisor and Manager level roles within the organization