Customer Service

Natoli Engineering; Missouri; On-site; USD 42,000 - 56,000; Full time

Job summary

Natoli Engineering seeks a Customer Experience Specialist to listen to customers’ needs, provide product information, take orders, and coordinate with sales and production teams.

You will develop relationships with domestic and international accounts, process quotations and orders, review drawings, and help improve service. The role requires strong communication, attention to detail, and MS Office proficiency; experience in manufacturing is a plus.

Qualifications

• Bachelor’s degree preferred, but a combination of education and experience may be considered.
• 2+ years’ experience in a role with customer interaction or engineering/manufacturing environment preferred.
• Strong communication skills with customers, sales reps, distributors and internal teams.
• Attention to detail and well organized with ability to manage multiple tasks.

Responsibilities

• Develop a professional relationship with domestic and international customer accounts.
• Communicate order updates with customers, sales reps, distributors and production managers.
• Process quotations, purchase orders, and related information.
• Review technical drawings or manuals and recommend products or services to customers.
• Analyze customer needs and collaborate with management to develop customer accounts.
• Provide training for tableting and encapsulation divisions as needed.
• Establish and maintain competitive price structure for relevant divisions.
• Prepare quotes.
• Other duties as assigned.

Skills

Customer service

Communication

Detail oriented

Organization

Time management

Education

Bachelor's degree

Tools

MS Office

Job description

The Customer Experience Specialist will typically do the following: listen and respond to customers’ needs and concerns in a professional and timely manner, provide information about products and services, take orders, determine charges, review or make changes to customer accounts, handle questions or complaints, record details for customer contacts, research answers or solutions as needed, refer customers to supervisors, managers or other team members as necessary.ESSENTIAL DUTIES AND RESPONSIBILITIESDevelop a professional relationship with domestic and international customer accountsCommunicate with customers, sales representatives, distributors and production manager with any order updatesProcess quotations, purchases orders and other related information.Review technical drawings, manuals, recommend potential products and services to customersAnalyze customers’ needs and collaborate with management to develop customer accountsEnhance the overall customer service experienceInternal and external Training for tableting and encapsulation divisions.Establish and maintain competitive price structure for tableting and encapsulation divisionsPreparing quotesThis list is not intended to be all-inclusive. Employees may perform other related duties as assigned.Qualifications and requirementsMust be at least 18 years of ageBachelor’s degree is preferred, but will consider a combination of education and experience in lieu of degreeExperience in an engineering or manufacturing environment preferredTechnical aptitude is a plusStrong computer skills and advanced working knowledge of MS OfficeMust be able to effectively and professionally communicate with customers, sales representatives, other team members, and distributors while maintaining a positive attitudeMust be detail oriented and well organizedExperience2+ years’ experience with the above criteriaphysical requirementsMust have the ability to sit at a desk using a computer for 8 or more hours per day; stand, kneel, walk and bend as required throughout the work day to accomplish various tasksBe able to lift, pull, push or carry various types of light weight files or tools (approximately 1-10 pounds) and process accordingly.