Customer Service Rep

Talentify; Crown Point (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Talentify is seeking a customer-facing employee to assist patients with questions, orders, and product guidance. You will document interactions and ensure accurate records while supporting compliance with physician directions.

The role emphasizes accurate data entry, communications with patients and staff, and adherence to procedures for dispensing and order processing.

Qualifications

• Read and analyze patient orders and related documents.
• Comprehend pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist with training of employees.
• Calculate figures related to frequency and doses.
• Follow oral and written instructions with common sense.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses needs for additional products/services.
• Verifies compliance with physician orders.
• Provides customer education regarding products/services.
• Documents calls in the computerized system.
• Enters customer orders into the system.
• Updates demographic information in records.

Skills

Document comprehension

Pharmacy terminology

Communication

Employee training

Dose calculation

Instruction following

Education

High School Diploma/GED

Computer entry

Job description

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.