Customer Service Rep

Lincare Holdings; White Hall (AR); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

Lincare Holdings is seeking a detail-oriented customer service associate to support patient communications and order processing in a healthcare setting.

The role involves handling inbound/outbound calls, updating records, and ensuring accuracy of customer demographics and prescriptions. Strong data entry, terminology comprehension, and teamwork are essential for success in this position.

Qualifications

• High School Diploma or GED or 1-3 months related experience/training.
• Computer entry is required.
• Licensing requirements may apply in some locations.

Responsabilités

• Communicate with customers via inbound/outbound calls and automated dialer systems.
• Assess customer needs for additional products/services and ongoing support.
• Assess customer compliance with physician orders.
• Provide answers and customer education regarding products/services.
• Document calls in computerized record keeping system.
• Enter customer orders into computerized system.
• Verify and update demographic information in records.
• Read and analyze documents such as patient orders.
• Understand pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist with employee training.
• Calculate figures related to frequency and doses dispensed.
• Follow oral and written instructions.

Connaissances

Customer communication

Data entry

Documentation in computerized systems

Pharmacy terminology

Training support

Formation

High School Diploma or GED, or 1-3 months related experience

Outils

Computerized record keeping system

Description du poste

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.