Customer Service Rep

Talentify; Casper (WY); On-site; USD 36,000 - 48,000; Full time

Job summary

Talentify in Casper, Wyoming, is seeking a customer-service role focused on assisting patients with questions, resolving issues, and supporting compliance with physician directions.

The position involves handling inbound/outbound calls, educating customers about products/services, documenting interactions, and updating demographic information in the system. A HS diploma or GED and basic computer entry are required, with licensing as applicable by location.

Qualifications

• High school diploma or GED; 1–3 months related experience or training.
• Computer data entry ability is required.
• Must meet any location licensing requirements.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for additional products/services.
• Assess compliance with physician orders.
• Provide product/service information and education to customers.
• Document calls in the computerized record system.
• Enter customer orders into the computerized system.
• Verify and update demographic information in records.

Skills

Read orders

Pharmacy terminology

Communication skills

Employee training

Dosage calculation

Follow instructions

Education

High School Diploma / GED

Computer data entry experience

Job description

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.