Customer Service Rep

Lincare Holdings; Marinette (WI); Sur place; USD 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision coverage

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Training and advancement opportunities

Résumé du poste

Lincare Holdings is seeking a customer-focused professional in Wisconsin to answer questions, process orders, and support physician-directed care. The role emphasizes accurate data entry, patient education, and adherence to medication and service frequencies.

You will document interactions, verify demographics, and assist coworkers while ensuring compliance with orders and policies. This position supports training and the accurate handling of patient information in a health services setting.

Qualifications

• High School Diploma, GED, or 1–3 months related experience and/or training
• Computer entry required
• Must meet any licensing requirements for specific location

Responsabilités

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Connaissances

Customer communication

Data entry

Documentation

Phone calls

Formation

High School Diploma / GED

1–3 months related experience

Outils

Computerized system

Record keeping system

Description du poste

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.