Customer Service Rep I — Onsite Riverside

ElDorado National California Inc; Riverside (CA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical (including FSA & HSA)

Dental Insurance

Vision Insurance

Life and disability insurance

Employee Assistance Program

401(k) with employer match

Paid time off and holidays

Employee referral program

Career growth opportunities

Job summary

ElDorado National California Inc. in Riverside, CA is seeking a Customer Service Representative I to provide outstanding support by answering inquiries, processing orders, and resolving issues.

This onsite role emphasizes building positive relationships with customers and coordinating with internal teams to ensure accurate communication and timely resolution. The position requires a high school diploma, 2+ years of experience preferred, and strong communication skills.

Qualifications

• High School diploma or equivalent is required.
• Associate or bachelor’s degree preferred.
• 2+ years of customer service experience in a corporate or call center environment preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or in person.
• Process customer orders and returns accurately and efficiently.
• Maintain up-to-date knowledge of products, services, and policies.
• Document customer interactions, transactions, comments, and complaints in the CRM system.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.
• Escalate complex issues to appropriate departments or management when necessary.
• Follow up to ensure resolution and customer satisfaction.
• Support billing and account questions and provide documentation as needed.
• Participate in training sessions and team meetings to maintain service standards.
• Monitor open issues and follow through to ensure resolution and customer satisfaction.

Skills

Verbal communication

Written communication

Multitasking

CRM proficiency

Problem solving

Education

High School Diploma

Associate or Bachelor's degree preferred

Tools

CRM systems

Microsoft Office

Job description

ElDorado National California Inc. in Riverside, CA is seeking a Customer Service Representative I to provide outstanding support by answering inquiries, processing orders, and resolving issues.

This onsite role emphasizes building positive relationships with customers and coordinating with internal teams to ensure accurate communication and timely resolution. The position requires a high school diploma, 2+ years of experience preferred, and strong communication skills.