Customer Service Rep I

Community Health Plan of Washington; Seattle (WA); Remote; USD 60,000 - 80,000; Part time

Job summary

A leading healthcare organization is seeking a Customer Service Rep I for a remote position. This role requires responding to member and provider inquiries about benefits, eligibility, claims, and facilitating resolutions. Candidates should have a commitment to serving underserved communities and a strong background in customer service, especially in the insurance or healthcare sectors.

Benefits

Health coverage

Retirement plans

Paid time off

Bonuses available

Qualifications

• Commitment to serving underserved communities with respect.
• Knowledge of Washington Apple Health insurance.
• Comfortable working remotely.

Responsibilities

• Respond to member inquiries regarding benefits and eligibility.
• Document interactions accurately in our database.
• Meet attendance and quality standards.

Skills

Customer service experience

Communication skills

Proficiency in MS Office

Knowledge of medical terminology

Ability to assess information

Job description

Join to apply for the Customer Service Rep I role at Community Health Plan of Washington.

5 days ago Be among the first 25 applicants.

Community Health Plan of Washington provided pay range

This range is provided by Community Health Plan of Washington. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.00/hr - $21.00/hr

• This is a fully remote position in Washington.

About Us

Community Health Plan of Washington is an equal opportunity employer committed to a diverse and inclusive workforce. We strive to:

• Apply an equity lens to all our work.
• Reduce health disparities.
• Become an anti-racist organization.
• Create an equitable work environment.

About The Role

This position involves responding to member and provider inquiries regarding benefits, eligibility, claims, and other related issues to provide information and facilitate resolutions.

Qualifications

• Commitment to serving underserved communities with respect and confidentiality.
• Knowledge of Washington Apple Health insurance and medical terminology.
• Customer service experience, preferably in insurance or healthcare.
• Comfortable working remotely.

Responsibilities

• Respond to member inquiries regarding benefits and eligibility.
• Document interactions accurately in our database.
• Meet attendance and quality standards.
• Perform other duties as assigned.

Skills and Abilities

• Ability to assess information and determine appropriate actions.
• Proficiency in MS Office.
• Excellent communication skills.

Additional Requirements

• Pass a criminal background check.
• Meet vaccination requirements (with exemptions available).

Compensation and Benefits

Starting salary: $21.00/hour with potential bonuses. Benefits include health coverage, retirement plans, paid time off, and more.

Physical and Sensory Requirements

Includes sitting, computer use, hearing, vision, and handling demanding situations.

Work Environment

Remote office setting with typical computer-related environmental exposure.

Employment Details

• Part-time, non-exempt role eligible for overtime.
• Industry: Insurance.