Customer Service Representative-Remote (Bilingual: Spanish / English)

Concentrix - CA; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in customer service is seeking candidates for a remote position that emphasizes benefits like medical insurance and career advancement. The role involves assisting customers via inbound calls, requiring fluency in both Spanish and English. Applicants should have a strong ability to navigate computer systems and enjoy working in a fast-paced environment.

Benefits

Comprehensive medical, dental, and vision insurance

DailyPay enrollment option for early access to pay

Paid time off

Retirement savings plan

Flexible work schedule

Qualifications

• Minimum of 1 year of customer service experience required.
• Ability to work in a quiet, distraction-free environment from home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track and document information in databases.

Skills

Fluency in Spanish

Fluency in English

Strong computer navigation skills

Ability to multi-task in a fast-paced environment

Education

High school diploma or GED

Job description

Employer Industry: Customer Service

Why consider this job opportunity:
- Salary up to $20/hr, with incentives based on performance
- Opportunity for career advancement, with 80% of managers promoted from within
- Work-from-home convenience with a flexible schedule
- Comprehensive benefits including medical, dental, and vision insurance, paid time off, and a retirement savings plan
- DailyPay enrollment option for early access to pay
- Engaging company culture with diverse networking opportunities and wellness programs

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide in the preferred language of the customer
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services to customers
- Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):
- Fluent in both Spanish and English
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Ability to work in a quiet, distraction-free environment from home
- Strong computer navigation skills and proficiency in fast-paced multi-tasking

How to Stand Out (Preferred Qualifications):
- Eagerness to learn new technologies
- Availability for flexible work hours
- Experience with remote work environments

#CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion #EmployeeBenefits

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About the company

Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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