Customer Service Rep I

Community Health Plan of Washington; Seattle (WA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is seeking candidates for a remote customer service position focused on providing first-call resolution to member inquiries. Candidates should have experience in customer service, preferably within insurance, alongside strong communication skills. The role offers competitive hourly pay, comprehensive benefits, and a commitment to diversity and inclusion.

Benefits

Comprehensive benefits including medical, dental, vision

401(k) with employer match

Flexible work environment with 100% remote capability

Opportunities for community service and personal development

Qualifications

• Minimum of one year in customer service/call center, preferably in insurance.
• Knowledge of Washington Apple Health insurance.
• Excellent verbal and written communication skills.

Responsibilities

• Provide accurate responses to member inquiries about benefits.
• Document inquiries in a database clearly and timely.
• Meet attendance and call quality standards.

Skills

Customer Service

Communication

Attention to Detail

Tools

MS Office

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $21.00 per hour
- 5% annual incentive target based on performance goals
- Comprehensive benefits including medical, dental, vision, and 401(k) with employer match
- Flexible work environment with 100% remote capability
- Opportunities for community service and personal development, including financial coaching
- Commitment to diversity and inclusion in the workplace

What to Expect (Job Responsibilities):
- Provide first call resolution by responding accurately to member inquiries related to benefits and eligibility
- Document inquiries and complaints in a computer database in a clear and timely manner
- Meet attendance and call quality standards
- Perform job functions with accuracy and attention to detail within established timeframes
- Other duties as assigned by the employer

What is Required (Qualifications):
- Minimum of one (1) year of customer service and/or call center experience, preferably in insurance or managed care
- Knowledge of Washington Apple Health state medical insurance
- Familiarity with medical terminology and healthcare
- Excellent verbal and written communication skills, including typing
- Ability to use MS Office products such as Outlook, Word, and Excel

How to Stand Out (Preferred Qualifications):
- Experience working in a remote environment
- Commitment to serving underserved communities
- Ability to gather and assess information from multiple systems

#HealthcareServices #CustomerService #RemoteWork #DiversityAndInclusion #CareerOpportunity

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