Air Customer Service Agent - REMOTE - US

Carnival; Seattle (WA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in the cruise and travel industry is seeking an Air Customer Service Agent, providing remote assistance to guests with air travel inquiries. Responsibilities include managing bookings and resolving issues, with a focus on customer satisfaction. Candidates should possess a high school diploma, strong communication skills, and experience in the travel sector.

Benefits

Cruise and travel privileges for you and your family

Comprehensive health benefits

401(k) plan and employee stock purchase plan

Opportunities for training and professional development

Qualifications

• Proficiency in air travel arrangements and software.
• Experience in a high-volume call center.
• Strong verbal and written communication skills.

Responsibilities

• Assist guests with air travel inquiries, booking, changes, and cancellations.
• Resolve issues related to air travel arrangements promptly.
• Collaborate with the Air Operations team.

Skills

Communication

Problem-Solving

Attention to Detail

Customer Service

Computer Proficiency

Education

High school diploma or equivalent

Tools

Sabre airline reservation system

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Air Customer Service Agent - REMOTE - US

Employer Industry: Cruise and Travel

Why consider this job opportunity:
- Salary up to $22.07
- Cruise and travel privileges for you and your family
- Comprehensive health benefits
- 401(k) plan and employee stock purchase plan
- Opportunities for training and professional development, including tuition reimbursement
- Supportive work culture emphasizing compliance and employee well-being

What to Expect (Job Responsibilities):
- Provide assistance to guests with air travel inquiries, including booking, changes, and cancellations
- Address and resolve issues or complaints related to air travel arrangements promptly
- Collaborate with the Air Operations team to manage air travel logistics effectively
- Certify all air tickets for passengers and process ancillary services as requested
- Communicate effectively with customers and co-workers to ensure high levels of customer satisfaction

What is Required (Qualifications):
- High school diploma or equivalent
- Proficiency in computer systems and software used for air travel arrangements
- Strong verbal and written communication skills
- Experience in the travel and hospitality industry, particularly in a high-volume call center
- Knowledge of the Sabre airline reservation system and familiarity with air travel booking procedures

How to Stand Out (Preferred Qualifications):
- Experience with ticketing activities, including issuance, refunds, and exchanges
- Strong problem-solving abilities and attention to detail
- Ability to handle high-pressure situations effectively
- Familiarity with Microsoft Word, Excel, and Outlook
- Availability to work some holidays

#CruiseIndustry #CustomerService #TravelJobs #CareerOpportunity #ProfessionalDevelopment

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

About the company

Carnival Corporation & plc is a British-American cruise operator, currently the world's largest travel leisure company, with a combined fleet of over 100 vessels across 10 cruise line brands.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.