Air Customer Service Agent - REMOTE - US

Princess Cruises; Seattle (WA); Remote; USD 60,000 - 80,000; Full time

Job summary

Princess Cruises seeks an Air Customer Service Agent to assist guests with air travel inquiries. The role involves addressing complaints, managing logistics, and ensuring customer satisfaction. Candidates should possess strong communication skills, a high school diploma, and experience in the travel industry. Join this supportive team and enjoy competitive pay along with travel privileges.

Benefits

Comprehensive health benefits

401(k) plan

Employee Stock Purchase Plan

Travel privileges for you and your family

Opportunities for training and professional development

Qualifications

• Experience in the travel and hospitality industry, especially in a high-volume call center.
• Knowledge of air travel booking procedures.
• Strong proficiency in relevant computer systems.

Responsibilities

• Assist guests with air travel inquiries, booking, and cancellations.
• Manage air travel logistics and certify tickets issued for passengers.
• Communicate effectively to resolve issues related to air travel arrangements.

Skills

Verbal communication

Written communication

Problem-solving

Attention to detail

Proficiency in computer systems

Education

High school diploma or equivalent

Tools

Sabre airline reservation system

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Air Customer Service Agent - REMOTE - US

Employer Industry: Cruise Line and Travel Services

Why consider this job opportunity:
- Salary up to $22.07 per hour
- Cruise and travel privileges for you and your family
- Comprehensive health benefits
- 401(k) plan and Employee Stock Purchase Plan
- Opportunities for training, professional development, and tuition reimbursement
- Collaborative and supportive work culture

What to Expect (Job Responsibilities):
- Provide assistance to guests with air travel inquiries, including booking, changes, and cancellations
- Address and resolve issues or complaints related to air travel arrangements in a timely manner
- Work with the Air Operations team to manage air travel logistics efficiently
- Certify all air tickets issued for passengers and maintain accurate records
- Communicate effectively with customers and colleagues to minimize errors and ensure satisfaction

What is Required (Qualifications):
- High school diploma or equivalent
- Proficiency in computer systems and software used for air travel arrangements
- Strong verbal and written communication skills
- Experience in the travel and hospitality industry, particularly in a high-volume call center
- Knowledge of the Sabre airline reservation system and familiarity with air travel booking procedures

How to Stand Out (Preferred Qualifications):
- Experience in customer service within the travel industry
- Strong problem-solving abilities and attention to detail
- Ability to handle high-pressure situations effectively
- Familiarity with Microsoft Word, Excel, and Outlook

#CruiseLine #CustomerService #TravelIndustry #CareerOpportunities #ProfessionalDevelopment

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

About the company

Princess Cruises is an American cruise line owned by Carnival Corporation & plc. The company is incorporated in Bermuda and its headquarters are in Santa Clarita, California.

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