Customer Service Rep HN

Cardinal Glass Industries, Inc.; Dixon (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

Cardinal Glass Industries, Inc. is seeking a Customer Service Representative to handle inquiries, process orders, and maintain accurate records. The role requires professional communication by phone or email and solid experience with Microsoft Office.

The position is on-site in Dixon, CA with full-time hours. The candidate should be reliable, detail-oriented, and capable of prioritizing a daily workload to meet deadlines.

Qualifications

• High School diploma or higher required.
• Attention to detail and accuracy essential.
• Ability to work with internal/external customers professionally.

Responsibilities

• Provide information about products or services by phone or email.
• Enter orders and manage customer details in order entry systems.
• Record customer interactions and follow up on inquiries or complaints.
• Respond to customer inquiries and schedule tasks as needed.
• Suggest improvements to products, packaging, or service to prevent future problems.

Skills

Dedicated

Team Player

Detail Oriented

Education

High School or better

Tools

Microsoft Office

Job description

Locations

Showing 1 location Dixon CT 1320 Business Park Dr Dixon, CA 95620, USA

• On-site
• Pay or shift range: $25 USD to $28 USD The salary range is applicable across the U.S. The offered rate complies with federal and local regulations and may vary based on factors such as experience, skill set, education, location and other job-related qualifications.
• Administrative
• Full-Time
• Requisition #: CUSTO003936

Description

Position Overview

Essential Job Functions

• Communicate with customers by telephone or email to provide information about products or services, take or enter orders, or obtain details of complaints.
• Knowledge of administrative and clerical procedures and systems such as Microsoft Office, managing files and records, sending out memos, and other office procedures.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Contact customers to respond to inquiries
• Solicit sales of new or additional services or products.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Accurately completing work tasks (i.e. entering customer orders and scheduling)
• Job requires reliability, responsibility, dependability, and being able to fulfill assigned job requirements.

Non-essential job functions

• Flexibility to work on projects or research related to the needs of other departments.
• Maintain a clean and orderly work area.

Requirements

• Intermediate computer knowledge of order entry systems
• the ability to adhere to the company's policies, rules and regulations, according to the Employee Handbook.
• Ability to work with internal/external customers in a professional and courteous manner.
• High attention to detail and accuracy.
• Follow rules and regulations, in order to avoid any appearance of impropriety.
• Ability to prioritize and organize daily workload to ensure timely completion of duties.
• The ability to perform routine duties and consistent fashion.

Note: This job description is not intended to be all inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Qualifications

Skills

Behaviors

Required

• Dedicated : Devoted to a task or purpose with loyalty or integrity
• Team Player : Works well as a member of a group
• Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

• Self-Starter : Inspired to perform without outside help

Education

Required

High School or better.

Experience

Required

Customer Service Representative

Preferred

Proficient with Microsoft Office.

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.