Customer Service Pro – 24/7 Equipment Rentals Support

Sunbelt Rentals; Fort Mill (SC); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health, Dental & Vision

401(k) Match

Volunteer time off

Disability insurance

Life & Travel insurance

Tuition reimbursement

Employee Assistance Program

Paid time off

Holidays

Job summary

Sunbelt Rentals in Fort Mill, SC is seeking a customer service representative to support customer orders, coordinate equipment rentals, and act as the after-hours point of contact for deliveries and service requests.

You will provide responsive, friendly service, enter data in CRM and other systems, and work with a team to meet departmental KPIs. The role offers training and comprehensive benefits with opportunities for growth within a nationwide leader in equipment rental.

Qualifications

• 0-2 years of customer service experience in a call center or dedicated department.
• Professional, friendly attitude with strong telephone handling.
• Excellent interpersonal, written, and oral communication skills.
• Able to manage multiple priorities in a fast-paced environment.
• Experience with CRM, email, and chat systems.

Responsibilities

• Process customer orders, source equipment as needed, and arrange service calls.
• Serve as after-hours contact for deliveries and service requests.
• Maintain a positive, enthusiastic attitude with customers.
• Provide responsive customer service to current and potential customers.
• Support process improvements and track departmental KPIs.

Skills

Customer service

Call center experience

Communication skills

Typing speed

CRM/CRM systems

Tools

CRM software

Email/Chat tools

AS400/Wynne (preferred)

Job description

Sunbelt Rentals in Fort Mill, SC is seeking a customer service representative to support customer orders, coordinate equipment rentals, and act as the after-hours point of contact for deliveries and service requests.

You will provide responsive, friendly service, enter data in CRM and other systems, and work with a team to meet departmental KPIs. The role offers training and comprehensive benefits with opportunities for growth within a nationwide leader in equipment rental.