Customer Service Rep: Growth Path, PTO & Bonuses

Absolutebestappliance; Clarksville, Northern (TN, KY); Hybrid; USD 17,000 - 28,000; Full time

Benefits offered by this job

Profit-sharing bonus after 1 year of‑s

Paid time off after probationary

Paid holidays

Ongoing training and professional dev.

Free service calls on personal devices

Job summary

Absolute Best Appliance is seeking a motivated Customer Service Representative in Clarksville, TN. You will be the first impression, answering calls, scheduling service, coordinating with technicians, and supporting daily office tasks.

The role offers growth opportunities with potential advancement to Team Lead or Office Manager as the company expands in Middle Tennessee. Must be organized, dependable, and customer-focused in a fast-paced environment.

Qualifications

• High School Diploma or GED.
• Valid Driver’s License with a clean driving history.
• Must pass a background check and drug screen.
• Excellent customer service and problem-solving abilities.

Responsibilities

• Handle incoming customer calls promptly, professionally, and courteously.
• Schedule service appointments efficiently to maximize technician productivity and route efficiency.
• Collect accurate customer, appliance, and service information.
• Enter and maintain service records in Housecall Pro.
• Coordinate with technicians regarding job updates, route adjustments, and customer communications.

Skills

Customer Service

Scheduling

Data Entry

Communication

Problem-Solving

Multitasking

Organization

Education

High School Diploma or GED

Tools

HouseCall Pro

Job description

Absolute Best Appliance is seeking a motivated Customer Service Representative in Clarksville, TN. You will be the first impression, answering calls, scheduling service, coordinating with technicians, and supporting daily office tasks.

The role offers growth opportunities with potential advancement to Team Lead or Office Manager as the company expands in Middle Tennessee. Must be organized, dependable, and customer-focused in a fast-paced environment.