Appliance Service Technician — Growth, Training & Benefits

Hoffmann Brothers; Murfreesboro (TN); On-site; USD 52,000 - 73,000; Full time

Benefits offered by this job

Competitive pay

Commission

Employer-paid health coverage

Paid time off starting day 1

401(k) with company match

Training and leadership development

Career growth opportunities

Supportive work environment

Job summary

Hoffmann Brothers in Nashville, TN seeks an Appliance Service Professional to perform in-home repairs on washers, dryers, refrigerators, stoves, and dishwashers. You will educate customers on options, keep a clean work area, and stock your service vehicle.

This full-time role requires at least 1 year of appliance repair experience, strong customer service, and the ability to coordinate with dispatchers to schedule work.

Qualifications

• Minimum of 1+ years' experience in appliance repair and installation.
• Strong customer service and communication skills.
• Ability to adapt communication styles to ensure a great customer experience.
• Strong organizational skills to document job details for future reference.
• Willingness to collaborate, share knowledge, and continuously improve processes.
• Ability to communicate with dispatchers to ensure accurate scheduling.
• Commitment to maintaining a clean and organized workspace, both on-site and in your vehicle.
• Dedication to safety and adherence to OSHA requirements, in alignment with company standards and best practices.

Responsibilities

• Diagnose, repair, and maintain various household appliances, including dishwashers, ranges, and ovens.
• Repair, replacement, and/or cleaning of dryer vent ducting as needed to ensure proper airflow and safe operation.
• Perform functionality testing and troubleshoot issues such as leaks, excessive vibration, or unusual noises.
• Disassemble appliances to inspect for wear, corrosion, or faulty components.
• Tighten, align, clean, and lubricate appliance parts as needed.
• Read schematics, wiring diagrams, and use diagnostic tools like multimeters.
• Repair or replace defective components, including circuit boards, motors, belts, and heating elements.
• Ensure compliance with regulations regarding the recovery and recycling of refrigerants.
• Maintain a clean, well-stocked company vehicle.
• Communicate effectively with customers and provide clear service explanations.
• Utilize our Service Systems Process to manage service calls efficiently.

Skills

Customer service

Communication

Organization

Team collaboration

Safety compliance

Job description

Hoffmann Brothers in Nashville, TN seeks an Appliance Service Professional to perform in-home repairs on washers, dryers, refrigerators, stoves, and dishwashers. You will educate customers on options, keep a clean work area, and stock your service vehicle.

This full-time role requires at least 1 year of appliance repair experience, strong customer service, and the ability to coordinate with dispatchers to schedule work.