Customer Service Rep (Front Counter/Info Center)

University of Utah; Salt Lake City (UT); On-site; USD 20,000 - 23,000; Full time

Job summary

University of Utah is seeking a Customer Service Representative for the Front Counter/Info Center within Commuter Services on campus in Salt Lake City. The role supports customers in person, by phone, and via email, providing information on parking and transit options while performing general office duties.

Responsibilities include greeting customers, processing payments for permits and tickets, cash handling, data entry, and assisting during campus large events.

Qualifications

• Equivalency statement allows substitution of education for related experience.
• 3+ years of related experience for Customer Service Representative, III.
• Knowledge of basic office programs (Outlook, Excel, Windows) preferred.

Responsibilities

• Assist customers at front counter, answer calls, and respond to emails.
• Accept payment for parking permits and tickets.
• Perform daily cash reconciliation and deposits.
• Assist with data entry.
• Direct customers at parking lot entrances during large events on campus.

Skills

Customer service

Cash handling

Data entry

Tools

Outlook

Excel

Windows

Job description

Customer Service Rep (Front Counter/Info Center)

Commuter Services Customer Service Rep position. Assistscustomers in our office, over the phone, and through emails.Provides information to customers regarding parking and transitoptions on campus. Provides general Front Counter andDepartment support. Knowledge of basic office programsrequired (i.e. Outlook, Excel, and Windows). Degree notrequired.

Responsibilities

• Help customers at the front counter, answer telephone calls, andrespond to customer emails
• Accept payment for parking permits and tickets
• Perform daily cash reconciliation and deposit
• Assist with data entry
• Direct customers at parking lot entrances during large scalespecial events on campus, such as home football games and other campus events.

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher educationcan be substituted for 1 year of directly related work experience(Example: bachelor's degree = 4 years of directly related workexperience).

Customer Service Representative, III: Requires 3+years of related experience.

Preferences

Knowledge of basic office programs required (i.e. Outlook, Excel,and Windows). Degree not required.

Requisition Number: PRN46216B

Full Time or Part Time? Full Time

Work Schedule Summary: Monday – Friday, 7:45am to4:15pm

Department: 00450 - Commuter Services - Operations

Location: Campus

Pay Rate Range: $18.00/h

Close Date: 11/30/2026