Parking Customer Service Representative

Spokane Airport; Spokane (WA); On-site; USD 21,000 - 28,000; Full time

Job summary

Spokane Airport is hiring a parking attendant to collect fees, operate the shuttle, and maintain parking areas with a focus on friendly, professional service.

You will handle cash, credit transactions, balance receipts, greet passengers, supervise boarding, and perform vehicle prep and basic maintenance. This on-site role requires a valid driver's license, good communication, physical stamina, and willingness to work varied shifts including weekends.

Qualifications

• High school diploma or GED with Business Math.
• Experience with cash, check, and credit card transactions and balancing receipts.
• Direct customer service experience required.
• Must possess a valid driver license, free of serious or frequent traffic violations.
• Must have a clean, neat appearance, pleasant disposition.

Responsibilities

• Collect parking fees from customers and process transactions.
• Assure security of cash receipts and perform end-of-shift close-out procedures.
• Greet passengers in a friendly, courteous manner and supervise boarding.
• Prepare shuttle bus for operation and perform vehicle checks for damage and cleanliness.
• Perform snow removal duties and general janitorial/maintenance tasks as needed.
• Assist customers requesting directions and information in a courteous manner.
• Report safety concerns and incidents; monitor two-way radio communications.

Skills

Customer service

Cash handling

Teamwork

English proficiency

Radio communication

Education

High school diploma or GED

Valid driver license

Business Math coursework

Tools

Cash register

Credit card terminal

Coin counter

Master register

POS terminals

Calculator

Job description

To collect parking fees, drive shuttle bus, maintain parking areas and provide excellent customer service.

• Collect parking fees from customers, and process employee parking transactions, promissory notes and exception tickets.
• Assure security of cash receipts and perform end-of-shift cash verification and close-out procedures.
• Troubleshoot and perform minor equipment repair.
• Perform car inventory procedures, and report within specified time requirements.
• Greet passengers in a friendly, courteous manner.
• Supervise the conduct of passengers in the vehicle and at boarding locations.
• Prepare shuttle bus for operation and inspect for damage and clean at end of the shift.
• Monitor two-way radio calls, report adverse conditions, and complete accident/incident reports.
• Assist customers requesting directions and assistance in a courteous, professional manner.
• Perform assigned snow removal duties.
• Collect baggage carts.
• Clean up of booth area and offices, pick up debris in the parking garages/lots and clean/wash equipment.
• Perform other duties as assigned.

Education/Experience

• High school diploma or GED with course in Business Math.
• Experience with cash, check, and credit card transactions and balancingreceipts/cash reports required.Snow removal, janitorial, automotive maintenance/repairexperience preferred.
• Direct customer service experience required.
• Must possess a valid driver license, free of serious or frequent traffic violations.
• Must have a clean, neat appearance, pleasant disposition.

Knowledge/Skills

• Deliver excellent internal and external customer service.
• Work as a contributing member of the team.
• Read, write, speak and understand English.
• Knowledge of cash handling procedures and ability to count.
• Basic computer skills.
• Present in a professional manner and with excellent interpersonal skills in order to establish effective working relationships with others.
• Must be able to work varying shifts, hours and days, including weekends and holidays.

Physical Requirements

• Requires the ability to lift, carry, push and pull objects up to 50 pounds.
• Job function requires sitting and walkingfor extended periods, but also involve standing, stooping, kneeling, bending, lifting, carrying, and reaching.
• Able to move about facilities & all areas of responsibility including in and out of toll booths and shuttle vehicles
• Close vision and ability to read small print
• Able to use hands to finger, handle, or feel
• Ability to continuously exchange information through listening and talking with customers, coworkers, and other individuals required
• The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Security/Safety

• May be required to obtain and maintain an Airport security badge as a condition of employment.
• This is a safety sensitive position.

WORKING CONTACTS WITH OTHERS (INTERNAL AND EXTERNAL)

Regular contact with general public, co-workers, andmanagement.

WORKING CONDITIONS, TRAVEL, ENVIRONMENT AND POTENTIAL HAZARDS

Work inshuttlebusand small, semi-enclosed toll booth.Outdoor work requires occasional exposure to wind, rain, snow, ice and cold/hot weather extremes.Regular exposure to vehicle traffic, noise and exhaust.

EQUIPMENT OPERATION REQUIRED

Telephone, 2-way handheld radio, coin counter, cash register and master register, adding machine/calculator, credit card machine, computer (includes handheld P.C. and point-of-sale terminals), ticket dispenser and gates, shuttle bus, automobile, truck, tire pump, snow removal, lawn maintenance and cleaning equipment.