Customer Service Rep - Fort Wayne, IN (Cash Handling)

Community Choice Financial Family of Brands; Fort Wayne (IN); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

New hire training program

Learning management system access

Career advancement opportunities

Educational reimbursement program

Medical insurance options

401(k) retirement plan with company 匹配

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative to build connections with customers, handle cash transactions, and promote personalized financial services in a fast-paced retail setting.

You will manage POS entries, campaigns, and customer communications while maintaining store appearance and compliance with policies. Full-time, in-person work with weekend availability is required.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.

Responsibilities

• Forge connections with customers to cultivate lasting relationships that drive repeat business.
• Skillfully review, validate, and process customer transactions with accuracy including check cashing, money transfer, and customer payments.
• Proactively maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point-of-Sale (POS) system.
• Build new business by completing inbound and outbound call campaigns daily.
• Assist in customer account management and collections by accepting payments, and monitoring and managing customer appointments.
• Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and remain updated on our evolving products and processes.
• Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends.

Skills

Verbal communication

Written communication

Customer service

Detail oriented

Data entry

Education

High school diploma

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative to build connections with customers, handle cash transactions, and promote personalized financial services in a fast-paced retail setting.

You will manage POS entries, campaigns, and customer communications while maintaining store appearance and compliance with policies. Full-time, in-person work with weekend availability is required.