Customer Service Rep - Elmhurst, IL

Integra-Healthcare-Equipment; Elmhurst (IL); On-site; USD 34,000 - 43,000; Full time

Job summary

Integra Healthcare Equipment in Elmhurst, IL is seeking a Customer Service Representative to interact with customers by phone and email, handling inquiries and resolving issues related to rental and sales of medical equipment.

You will collect orders, maintain records, and coordinate with staff to ensure smooth logistics, while delivering friendly, professional service and supporting a diverse patient-care mission.

Qualifications

• Excellent communication skills including active listening.
• Ability to prioritize and manage multiple tasks.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Flexibility to work alternating holidays.
• Medical equipment experience preferred.

Responsibilities

• Interacts with customers via telephone and email to provide support and information on rental/sales transactions, and logistics process.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative knowledge, forwards to the appropriate staff.
• Ensures the appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complains or concerns.
• Perform other related duties as assigned.

Skills

Excellent communication

Active listening

Multitasking

Customer service

Computer skills

Flexibility

Education

High school diploma or equivalent

Job description

Why Work for Integra Healthcare Equipment?At Integra Healthcare Equipment, we are more than just a service provider—we are a dedicated team committed to enhancing the lives of patients in Nursing Homes and Hospice settings. Our mission is to deliver compassionate care by providing and supporting essential medical equipment such as bariatric equipment, support surfaces, negative pressure wound therapy, beds, specialty equipment, and more, ensuring comfort and support during critical times. We proudly service IL, MO, MI, WI, IN, MN, and FL.Here’s Why You’ll Love Being Part of Our Team:Supportive Team Culture: Join a positive, team-focused environment where collaboration and mutual respect are at the heart of everything we do.Opportunities for Growth: We believe in nurturing your career with ample opportunities for professional development and advancement.We provide all the training you need to succeed.We are committed to building a diverse and inclusive team of reliable, flexible, and compassionate professionals who align with our core values. If you’re passionate about making a difference and ready to grow with us, we’re excited to meet you!DME Customer Service RepresentativeJob Summary:The Customer Service Representative will interact with the company customers via phone and email by addressing inquires and resolving complaints.Duties/Responsibilities:Interacts with customers via telephone and email to provide support and information on rental/sales transactions, and logistics process.Collects and enters orders for new or additional products or services.Fields customer questions and complaints; when the issue is beyond the representative knowledge, forwards to the appropriate staff.Ensures the appropriate actions are taken to resolve customers problems and concerns.Maintains customer accounts and records of customer interactions with details of inquiries, complains or concerns.Perform other related duties as assigned.Required Skills/Abilities:Excellent communication skills including active listening.Ability to prioritize and manage multiple tasks.Service-oriented and able to resolve customer grievances.Proficient computer skills with the ability to learn new software.Flexibility to work alternating holidays.Education and Experience:High school diploma or equivalent.Customer service experience required.Medical Equipment experience preferred.Physical Requirements:Prolonged periods sitting at a desk and working on a computer.Integra Healthcare Equipment is an Equal Opportunity Employer with a diverse employment environment. Integra Healthcare Equipment is committed to providing access and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act and other applicable laws.Additional CommentsIntegra Healthcare Equipment offers a comprehensive benefit package including medical, dental, vision, life, and supplemental insurance plans, 401(k), as well as vacation, paid time off, and holiday pay.