Customer Service Rep — DMV & Driving Exams

Indiana; Kokomo (IN); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Health benefits

Wellness program

Paid time off

Education reimbursement

Public Service Loan Forgiveness

Free parking

Job summary

The State of Indiana, Kokomo BMV Branch, is seeking a Customer Service Representatives 2 to administer driving exams and assist customers with titles and registrations. You will evaluate knowledge and ensure compliance while handling front-line transactions.

Role includes front-line service, training participation, and potential supervisory duties based on agency needs. Benefits include a comprehensive package for full-time employees.

Qualifications

• High school diploma or equivalent required.
• Must be at least 21 years old.
• Valid driver’s license for the preceding 12 months.
• Ability to travel up to 20% of the time to branch locations, training, or activities.
• Ability to relate to diverse people with calmness and patience.
• Knowledge of Indiana driving laws and motor vehicle operations.

Responsibilities

• Administer driving skill tests and evaluate driving abilities.
• Assist customers with vehicle and watercraft titles and registration needs.
• Maintain compliance with Indiana laws related to vehicle operations, licensure, and registration.
• Attend training classes or certification tests as required.
• Maintain privacy of customer records and data.
• Provide coverage as a substitute for Customer Service Representatives when needed.

Skills

Cash handling

Critical thinking

Customer service

Patience

Calm under pressure

Education

High school diploma or equivalent

Must be 21 years of age or older

Valid driver’s license for 12 months

Job description

The State of Indiana, Kokomo BMV Branch, is seeking a Customer Service Representatives 2 to administer driving exams and assist customers with titles and registrations. You will evaluate knowledge and ensure compliance while handling front-line transactions.

Role includes front-line service, training participation, and potential supervisory duties based on agency needs. Benefits include a comprehensive package for full-time employees.