Customer Service Rep (CSR)

Laplanteelectric; Saco (ME); On-site; USD 63,038,976 - 68,769,792; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

PTO

Paid training

Paid holidays

Tuition reimbursement

Professional development

Pie on Thanksgiving

Overtime opportunities

Job summary

LaPlante Electric Inc. in Scarborough, ME is seeking a energetic and organized Customer Service Rep (CSR) to join our office team in a full-time, in-office role.

This position offers a flexible schedule, a competitive wage of $22-$24/hour, and a generous benefits package including health, dental, vision, life and disability insurance, a 401(k) plan with match, PTO, paid training, holidays, tuition assistance, and opportunities for overtime.

Qualifications

• 2+ years of customer service experience.
• Ability to greet customers warmly and stay organized.
• Positive, upbeat attitude and commitment to helping others.

Responsibilities

• Greet customers by phone and in person and keep them informed throughout the project.
• Assist owners with customer service-related projects and cover for busy staff.
• Manage client inquiries promptly and respond to social media messages.
• Keep client files updated and organized.

Skills

Customer service

Job description

LaPlante Electric Inc. in Scarborough, ME is calling all energetic and organized Customer Service Rep (CSR) to apply to join our amazing office team full-time! This is a 100% in-office position.

WHY YOU SHOULD JOIN OUR TEAM

We are an established electrical company that invests in our team and offers real opportunities for career growth. This Customer Service Rep (CSR) position works a full-time, flexible schedule based on the applicant's needs. This office position earns a competitive wage of $22 - $24/hour. We provide our customer service/office team with generous benefits and perks, including health, dental, vision, disability, supplemental and life insurance, a 401(k) with match, paid time off (PTO), paid training, paid holidays, tuition reimbursement, professional development assistance, pie on Thanksgiving, and the potential for overtime work at 1.5 times the hourly rate. We also make it easy to apply. If we have your attention, please continue reading!

ABOUT LAPLANTE ELECTRIC INC.

We are a Maine-based family-run company that specializes in electrical services and installations including standby generator and ductless heat pump services. In 1974, Mike LaPlante started this business with only one pickup truck and his work ethic. Since 1974, technology has developed, and our team has grown. We provide quality services, but also value fairness, respect, and honesty. From 24/7 customer service to emergency night or weekend service, we want our clients to be happy. Every day we strive to exceed expectations and serve our community!

We recognize that relationships are a two-way street and that having happy and grateful team members is the way to bring world-class service to our customers. This is why we take care of our staff! For our amazing team, we offer an excellent benefits package, opportunities for advancement, and a fun, engaging work environment.

ARE YOU A GOOD FIT?

We are looking for someone who is motivated to do quality work and further their career as a Customer Service Rep (CSR). Ask yourself: Do you enjoy helping others? Are you organized and detail-oriented? Would you like to join a company that truly invests in its employees? If so, we want to meet you!

WHAT WE NEED FROM YOU

As a Customer Service Rep (CSR), you are essential to our electrical services as a client-facing employee! You warmly greet all customers, both by phone and in-person as well as stay in touch with them throughout the project process so they are always well-informed and up-to-date. As a helpful individual, you assist the owners in special customer service-related projects and provide coverage for service, project, and other client experience personnel who is extremely busy or on vacation. You manage client inquiries in a timely manner, respond to social media inquiries, and keep our files updated and organized. You feel good about keeping our clients informed and happy!

If you can do this and meet the following requirements, apply today!

• 2+ years of customer service experience
• A love for assuring customer happiness
• A happy and optimistic attitude and disposition

Location: 04074