CSR-Part time

Hers & His Plumbing; Orlando (FL); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Full medical insurance

Dental insurance

Vision insurance

401(k) with company match

Job summary

Legacy Service Partners in Orlando, FL is hiring a Customer Service Representative to be the face and voice of our residential service teams. You will handle inquiries, schedule appointments, and support technicians while delivering outstanding service.

The role requires excellent communication, problem-solving, and organizational skills; you will coordinate with dispatch, maintain records, and follow up with customers to ensure satisfaction.

Qualifications

• 3 years of CSR experience
• Excellent communication skills, verbal and written
• Strong problem-solving abilities
• Outstanding organizational and multitasking abilities
• Proficient with CRM systems and Microsoft Office
• Familiarity with service industries like plumbing/heating is a plus
• Ability to work in a team
• High school diploma or equivalent

Responsibilities

• Answer incoming customer calls and inquiries in a friendly, professional, and timely manner.
• Listen to customer concerns and resolve issues promptly.
• Schedule service appointments and dispatch technicians.
• Coordinate with technicians to optimize scheduling and travel routes.
• Provide information on services, pricing, and appointment details.
• Maintain accurate customer records and follow up after service.
• Assist customers with troubleshooting over the phone when possible.
• Collaborate with team members to ensure seamless service delivery.
• Stay updated on policies and procedures to answer inquiries accurately.

Skills

Customer service

Communication skills

Problem solving

Organizational skills

CRM experience

MS Office

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

About the Role: As a Customer Service Representative, you will be the face and voice of our company, providing outstanding customer service and ensuring a positive experience for our residential clients. You will play a critical role in managing customer inquiries, scheduling service appointments, and providing support to our technicians and service teams. Your excellent communication skills, problem-solving abilities, and dedication to customer satisfaction will contribute to our continued success and growth.

Shift: Monday to Friday 12pm to 6pm at our Orlando office.

About Us:

We keep on growing because we only hire the best, and our customers love us for it.. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel

Key Responsibilities:

• Answer incoming customer calls and inquiries in a friendly, professional, and timely manner, providing exceptional customer service at all times.
• Listen attentively to customer concerns, questions, and service requests, demonstrating empathy and a strong desire to resolve issues promptly.
• Schedule service appointments and dispatch technicians based on availability, customer preferences, and urgency of service requests.
• Coordinate with technicians and service teams to ensure efficient scheduling, including optimizing travel routes and minimizing downtime.
• Provide accurate and detailed information to customers regarding service offerings, pricing, appointment details, and any additional inquiries.
• Maintain accurate and organized customer records, documenting interactions, service requests, and any special instructions.
• Assist customers with troubleshooting minor issues over the phone, providing guidance and support before dispatching a technician if necessary.
• Collaborate closely with service technicians, providing them with necessary job details, customer information, and any updates or changes.
• Follow up with customers after service appointments to ensure satisfaction, address any further concerns, and obtain feedback.
• Handle customer complaints or escalations with professionalism and a commitment to finding effective resolutions.
• Stay updated on company services, policies, and procedures to provide accurate information and address customer inquiries effectively.
• Assist in administrative tasks such as data entry, invoicing, and generating service reports as required.
• Collaborate with other team members and departments to ensure seamless service delivery and a positive customer experience.

Qualifications:

• Previous experience in customer service, preferably in a service-oriented industry.
• Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
• Strong problem-solving skills and the ability to think quickly on your feet.
• Outstanding organizational and multitasking abilities to handle a high volume of customer inquiries and service requests.
• Proficient computer skills, including experience with customer service software, CRM systems, and Microsoft Office Suite.
• Familiarity with HVAC, plumbing, or electrical terminology and concepts is an asset.
• Ability to remain calm and composed in high-pressure situations, demonstrating empathy and effective conflict resolution skills.
• Positive attitude, strong work ethic, and a genuine passion for delivering exceptional customer service.
• Ability to work collaboratively within a team environment, supporting a positive and supportive work culture.
• High school diploma or equivalent.

Why You’ll Want to Work Here:

• Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
• Performance Pay directly tied to results – Get what you deserve
• Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future – 401(k) with company match
• Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of institutional investors
• We invest in your future – leadership training that directly results into bigger career opportunities
• Learn on the job – continuous education stipends available

Legacy Service Partners (LSP) is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. Since our inception in 2021, LSP has partnered with 30+ leading local brands across 16 states, and we are rapidly expanding our footprint.

We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams. LSP is guided by three core values – winning together, performance over politics, and today not tomorrow. LSP is backed by Gridiron Capital, a private equity firm specializing in middle market facilities services companies with over $5bn of assets under management, and ZBS Partners, a leading roll-up incubator.

Legacy Service Partners is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Qualifications

Behaviors

Preferred

Enthusiastic : Shows intense and eager enjoyment and interest

Team Player : Works well as a member of a group

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Self-Starter : Inspired to perform without outside help

Experience

Preferred

3 years: CSR