Customer Service Rep - Auto Glass & Scheduling

Glass America; Hawthorne (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Medical, Prescription Drug, Dental & V

401(k) Retirement Plan with Company

Short-Term Disability & Life Insurance

Safety glasses provided

Voluntary Daily Pay option

Job summary

Glass America in Hawthorne, CA is seeking a Customer Service Representative to support daily shop operations by helping customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate customer and sales records.

This role suits an organized, dependable, and tech-savvy individual who thrives in a fast-paced, customer-facing environment and aims to help the team meet production and service goals. English/Spanish preferred; HS diploma required.

Qualifications

• 1–3 years of retail, auto service, call center, or customer-facing experience.
• Ability to manage multiple priorities in a fast-moving environment.
• Experience using dashboards, performance tools, and CRM systems.
• Strong communication and listening skills.
• Professional appearance and willingness to wear provided PPE.

Responsibilities

• Professionally handle customer interactions and general inquiries, both in person and over the phone.
• Have a sense of urgency when scheduling customer appointments.
• Maintain regular communication with Auto Glass Technicians in the field.
• Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
• Follow our step by step process to provide quotes on our competitively priced installation and repair services
• Take proactive actions to help your team meet shop production goals and budgetary objectives.

Skills

Multitasking

Communication

CRM systems

Dashboards

English/Spanish

Education

High school diploma or GED

Tools

CRM systems

Dashboards

Job description

Glass America in Hawthorne, CA is seeking a Customer Service Representative to support daily shop operations by helping customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate customer and sales records.

This role suits an organized, dependable, and tech-savvy individual who thrives in a fast-paced, customer-facing environment and aims to help the team meet production and service goals. English/Spanish preferred; HS diploma required.