Customer Service Rep/Account Specialist

Dynamic Dies, Inc.; Holland (OH); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Employee appreciation events

Free food

Games and prizes

Schedule flexibility

Job summary

Dynamic Dies in Holland, OH is seeking a full-time Customer Service Rep to enter orders, generate quotes, and respond to customer inquiries. You will be the daily voice of the company for a select group of customers, ensuring timely communication and accuracy from order to delivery.

We offer a competitive benefits package and perks like employee appreciation events, free food, games, prizes, and schedule flexibility.

Qualifications

• 3 years Customer Service experience in a manufacturing environment or problem-solving environment
• Excellent communication skills both verbally and written
• Strong computer skills including Excel, Outlook and Sharepoint
• Good attention to detail
• Strong organizational skills and the ability to manage multiple projects and priorities
• Good mathematical skills

Responsibilities

• Enter orders and generate quotes for our customers
• Respond to customer emails and requests in a timely, helpful manner
• Be the primary contact for any issues from customers and production
• Ensure all production information is complete and accurate for orders

Skills

Customer service

Communication skills

Attention to detail

Organizational skills

Mathematical skills

Tools

Excel

Outlook

SharePoint

Job description

Customer Service Rep/Account Specialist

Dynamic Dies in Holland, OH is looking to hire a full-time Customer Service Rep . Are you looking to build a career in customer service? Are you passionate about taking care of your customers? Would you like to work for a family-owned company that values its employees? If so, please read on!

This position for Customer Service Rep earns a competitive wage which scales based on experience. We provide a competitive benefits package that includes medical and dental as well as great perks , including employee appreciation events, free food, games, prizes, and schedule flexibility.

ABOUT DYNAMIC DIES

Founded in 1971, we are one of the largest manufacturers of tooling for the corrugated box industry. We began as a small business in a rented garage and have expanded to a multi-state operation consisting of four manufacturing facilities located in Toledo, Ohio, Pittsburgh, PA, Indianapolis, IN, and Middletown, Ohio. Our state-of-the-art graphics operation is centralized at our Toledo manufacturing facility which is also home to our corporate offices. Our company now has around 200 employees, and we have been voted as a top workplace by our employees in 2017 and 2021.

The foundation of our company was built on mutual respect for others, hard work, and an unyielding pride in getting the job done right. We would not be where we are today without our dedicated employees, some of whom have been with us since the beginning! They take pride in their work, and we give back by providing a positive work environment and a comprehensive benefits package.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REP

Imagine walking through the grocery store and checking the boxes to see if you entered the order for that box. Or at your child’s next birthday, their gift came in a box you helped create. As a Customer Service Rep that’s what you do-transform orders into on-shelf realities.

In this Customer Service role, you are the everyday voice of the company to our customers. You will have a set group of customers and will be responsible for entering orders and generating quotes for our customers. You will respond to customer emails and requests in a helpful, timely manner always keeping in mind that our customer is our top priority.

Using your keen eye for detail, you will ensure all information that is needed for production is complete. You will be the contact for any issues or concerns from your customers as well as issues from production. Because every job we do is custom, you enjoy the job variety this brings as well as learning something new with each order you handle. You find great satisfaction in solving problems and working in a fast-paced environment.

QUALIFICATIONS FOR CUSTOMER SERVICE REP

• 3 years Customer Service experience in a manufacturing environment or problem-solving environment

• Excellent communication skills both verbally and written

• Strong computer skills-including Excel, Outlook and Sharepoint

• Good attention to detail

• Strong organizational skills and the ability to manage multiple projects and priorities

• Good mathematical skills

Do you want to be part of a great team that has been named a Top Workplace? Are you looking for a company that takes care of their employees? Are you looking for excellent benefits and a great work environment? If yes, you might just be perfect for this Customer Service position at our company!

WORK SCHEDULE FOR CUSTOMER SERVICE REP

This position will work from 8 AM - 4:30 PM with occasional overtime to service the customer’s needs.

ARE YOU READY TO JOIN OUR TEAM?

Location: 43528