Access Coordinator

Berkshire Health Systems; North Adams (MA); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Health and dental insurance

Life and disability insurance

Retirement plan contribution

Paid time off

Job summary

North Adams Regional Hospital in Massachusetts seeks an Admitting/Registration Clerk to interview patients and families, collect and verify demographics and insurance details, and ensure accurate upfront cash collection and insurance reimbursement.

Experience with Meditech, strong communication, and confidentiality are essential; bilingual Spanish is a plus. The role emphasizes teamwork and delivering exceptional customer service within a hospital setting.

Qualifications

• Two years of college (secretarial/health related) or equivalent work experience.
• Medical terminology preferred.
• Proven typing ability (40 wpm) and computer skills.

Responsibilities

• Courteously and promptly interviews patients and/or family members requiring inpatient or outpatient services.
• Accurately enters demographic and insurance information into hospital registration system.
• Performs verification functions to assure positive patient identification and appropriate insurance reimbursement.

Skills

Typing 40 wpm

Meditech experience

Verbal and written communication

Confidentiality

Team collaboration

English clear speech

Spanish language helpful

Education

Two years of college (secretarial/health related) or equivalent

Medical terminology

Tools

Meditech

Job description

North Adams Regional Hospital · NAR Access Services

Hourly Pay Range: 18.9500 through 28.4200

Posted 09/18/2026

DEFINITION/PRIMARY FUNCTION

Courteously and promptly interviews patients and/or family members requiring inpatient or outpatient services at the Medical Center, during pre-admission, admission, while in-house or at discharge. The interview may take place in a variety of locations including bedside in the ED, Main Admitting, or various outpatient locations. Accurately enters all demographic and insurance information into hospital registration system, performs various related verification functions to assure positive patient identification, complies with HIPAA privacy regulations, ensures accurate upfront cash collection and appropriate insurance reimbursement.

POSITION QUALIFICATIONS

Minimum qualifications are required unless stated otherwise.

Experience:

Admitting and Meditech experience preferred.

One year experience in hospital environment preferred.

Education and Training:

Two years of college (secretarial/health related) or equivalent work experience.

Medical terminology preferred.

License, Certification & Registration:

None

Other Requirements:

Proven typing ability (40 wpm) and computer skills (i.e. Meditech).

Manual dexterity necessary for typing/computer purposes.

Demonstrated strong verbal and written communication skills.

Ability to speak the English language in a clearly understandable manner.

Ability to speak/understand Spanish preferred.

Ideal candidate will demonstrate and maintain a high level of flexibility.

Proven ability to interact appropriately with the community, hospital staff and physicians while maintaining a high level of confidentiality.

Proven outstanding customer service skills, consistently demonstrating a professional and pleasant presentation.

Demonstrated ability to work collaboratively within a team.

Proven ability and experience dealing with agitated and or dissatisfied persons.

Must possess and demonstrate strong organizational skills.

Ability to troubleshoot and maintain proper operation of business equipment.

The minimum and maximum of the hourly pay range for this position is shown above. Actual rates of pay may vary based on a range of factors including but not limited to experience and qualifications. In addition to base pay, we offer a comprehensive benefits package that includes health and dental insurance, life and disability insurance, a competitive retirement plan contribution and a paid time off program.