Patient Services Representative- North Andover, MA

PhyNet Dermatology LLC (External); Massachusetts; On-site; USD 29,000 - 30,000; Full time

Job summary

PhyNet Dermatology LLC (External) is seeking a professional Patient Services Representative - Front Desk to join our healthcare team in North Andover, MA. You will manage patient registration, schedule appointments, and coordinate clinical calls across multiple practices, ensuring a smooth and welcoming experience for every patient.

This role emphasizes accuracy, courtesy, and efficiency in a busy frontline environment.

Qualifications

• High school diploma or equivalent.
• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

Responsibilities

• Greet patients and manage registration with excellent customer service.
• Schedule appointments and coordinate clinical calls across practices.
• Assist patients with forms and paperwork for accuracy.
• Maintain a clean, welcoming front desk and lobby area.
• Escalate patient concerns to appropriate team members.
• Meet productivity targets while understanding billing processes.
• Enter referrals, manage patient records, and keep charts up-to-date.
• Demonstrate reliability in attendance and punctuality.
• Perform additional duties as assigned by the supervisor.

Skills

Customer service

Payment collection

Multi-system navigation

MS Office

Education

High school diploma or equivalent

Job description

North Andover, MA

Position Summary

We are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.

Pay and Hours

Pay range is from $21 - $22 hourly. Hours are Monday - Thursday , 10 hours Daily.

Essential Functions

• Patient Engagement: Greet patients warmly and professionally upon arrival. Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience.
• Clinical Call Coordination: Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries.
• Documentation Assistance: Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness.
• Environment Management: Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors.
• Issue Escalation: Identify and elevate patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction.
• Productivity and Compliance: Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners.
• Referral and Record Management: Accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible.
• Reliability: Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration.
• Additional Duties: Perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations.

Knowledge, Skills, & Abilities

• High school diploma or equivalent.
• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Note: This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.

Physical and Mental Demands

• Physical Requirements:
• Occasionally required to stand, walk, and sit for extended periods.
• Use hands to handle objects, tools, or controls; reach with hands and arms.
• Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
• Occasionally lift, push, pull, or move up to 20 pounds.
• Vision Requirements:
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

As set forth in PhyNet Dermatology LLC (External)’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.