Customer Service Rep 1

Oldcastlebuildingenvelope; Midland (TN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Industry competitive benefits

PTO and holidays

Potential for annual raises and bonuses

Training programs

Job summary

Oldcastlebuildingenvelope is seeking a customer-focused individual to manage internal customer accounts in Midland, Tennessee. The candidate will develop strong relationships with customers, manage orders through our ERP system, and ensure excellent communication regarding order statuses.

With at least two years of customer service experience, the ideal applicant will demonstrate strong organizational and problem-solving skills, and possess a growth mindset to exceed expectations. OBE offers competitive compensation, training, and a supportive work environment.

Qualifications

• Minimum of two years' experience in customer service.
• Strong organizational and planning abilities.
• Proficient with Microsoft Excel, Word, and Outlook.

Responsibilities

• Develop relationships with internal and external customers.
• Process orders accurately and maintain order status updates.
• Collaborate with the scheduling team to address issues.

Skills

Customer service experience

Organizational skills

Analytical skills

Communication skills

Proficiency with Microsoft Excel

Tools

ERP systems

EPICS

EPICOR

Job description

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

This position reports directly to the Scheduling Manager and is responsible for managing and maintaining internal customer accounts. Candidates must have excellent communication and interpersonal skills to provide support to both the customers and production personnel. Successful execution requires clear and concise communication, both written and oral. Ability to prioritize tasks with attention to detail, and critical thinking while delivering the highest level of quality. The ideal candidate will be customer focused, a team player and love to talk with and take care of our customers.

What You'll Get To Do:

• Develop meaningful relationships with internal and external customers
• Be the main point of contact for our customers and take full ownership of customer communication and ensure we deliver on our commitments.
• Receive and accurately process orders. Enter orders into our ERP system
• Review sales orders for accuracy. Release to production for a schedule review
• Maintain orders as needed. Processing adds, deletes, or changes
• Provide timely and comprehensive order status updates to customers
• Generate purchase orders for outside aluminum and paint requirements
• Identify and resolve issues before they impact schedules
• Collaborate with the scheduling team to address scheduling issues
• Work with EPICS and EPICOR ERP systems

What We’re Looking For:

• A commitment to safety-first
• A minimum of two years' experience in customer service.
• Strong organizational and planning abilities and excellent analytical and problem-solving skills
• Must be able to work independently in a fast-paced team environment and prioritize work to meet required deadlines
• Innate ability to apply listening skills and providing detailed responses regarding order completion
• Intellectual curiosity towards improving processes within the department
• Must be a team player who is willing to directly assist the team as needed
• Strong ability to build trusting relationships
• Integrity, professionalism, and customer-focused problem-solving skills
• Strong interpersonal, written, and verbal communication skills required
• A growth mindset with a drive to exceed expectations
• Proficiency with computers. Microsoft Excel, Word, and Outlook
• Other duties as assigned.

What OBEOffers You

• Benefits that benefit you – industry competitivebenefitsat the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

OBE Privacy Policy

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.