Customer Service Rep 1

Primerica Life Insurance Company; Brentwood (TN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Day one health, dental, and vision 보험

401(k) Plan with employer match

Vacation, sick, holiday and volunteer 

Life and disability insurance

Flexible Spending Account & Health SAV

Professional development

Tuition reimbursement

Company-sponsored social and philanth

Job summary

Primerica Life Insurance Company in Brentwood, TN, is seeking a Customer Service Representative 1 to respond to agents on licenses and pre-licensing certificates. This onsite role offers a starting salary around $38k per year and requires clear, courteous communication and thorough documentation of research findings.

The position emphasizes answering questions, correcting information during calls, and collaborating with external licensing teams to help meet our salesforce goals.

Qualifications

• Minimum 1 year call center experience.
• High School Diploma or GED required.
• Bi-lingual English/Spanish preferred.
• Excellent verbal and written communication.
• Detail oriented with strong PC skills.
• Proficient with Microsoft Word.

Responsibilities

• Respond to agents' inquiries regarding state licenses and certificates.
• Assist with questions about pre-licensing certificates and license status.
• Document research findings thoroughly and clearly.
• Forward corrections to the appropriate party.
• Support external licensing departments on special projects.

Skills

Call Center experience

PC skills

Verbal and written communication

Customer service

Attention to detail

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Microsoft Word

Job description

Join Our Team

In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America's Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America's Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work!

About this Position

The Customer Service Representative 1 responds to agents' written and telephone inquiries regarding state insurance licenses and assists with questions regarding pre-licensing certificates, insurance license and contract status. This is an onsite position located in Brentwood, TN. The estimated salary range for this role is: $38k per year. The CSR identifies concerns, asks appropriate questions, responds to questions in a concise and courteous manner, and documents all research findings thoroughly. Performs corrections identified during the call and forwards corrections to the appropriate party for further processing or approval when necessary. This position provides complete and accurate information using the department manual and training sessions as sources of information and recognizes priority situations and understands when and how to notify appropriate parties. The CSR is also expected to assist external licensing departments with specific projects or tasks when needed to support our salesforce goal.

Responsibilities & Qualifications

Hours: Monday-Friday 8am-4:30 pm CST

Qualifications, Skills, &Abilities:

• Minimum 1 year Call Center experience required
• Minimum High School Diploma or GED required
• Previous insurance or financial services experience is a plus
• Bi-lingual (English/Spanish) is preferred
• Excellent PC skills
• Intermediate skills in Microsoft Word
• Excellent verbal and written communication skills
• Ability to communicate professionally with irate customers
• Detail oriented

FLSA status: This position is exempt (not eligible for overtime pay): No

Our Benefits

• Day one health, dental, and vision insurance
• 401(k) Plan with competitive employer match
• Vacation, sick, holiday and volunteer time off
• Life and disability insurance
• Flexible Spending Account & Health Savings Account
• Professional development
• Tuition reimbursement
• Company-sponsored social and philanthropy events

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.