Vice President, Infrastructure & Operations

Primerica; United States; Hybrid; USD 195,000 - 230,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Life insurance

Disability insurance

Health Savings Account

Tuition reimbursement

Company events

Job summary

Primerica is seeking an experienced Vice President of Infrastructure & Operations to lead strategy, engineering, delivery, and ongoing operation of enterprise hosting, cloud, storage, networking, and end-user computing. You will ensure secure, resilient, scalable services while supporting growth and modernization initiatives.

Responsibilities include directing 24x7 operations, driving automation, and partnering with Security, Risk, and Compliance teams to meet regulatory requirements and cost

Qualifications

• Requires a bachelor’s degree in a technical field or equivalent experience.
• At least 10 years leading infrastructure teams with 5+ in senior roles.
• Deep experience across hosting, cloud, networking, end-user computing, and disaster recovery.
• Strong ITIL/ITSM, security controls, and regulatory compliance knowledge.

Responsibilities

• Develop and execute an enterprise infrastructure and operations strategy.
• Lead design, delivery, and operation of high-availability infrastructure services.
• Oversee end-user computing, messaging, and collaboration platforms.
• Direct 24x7 operations, incident management, and continuous improvement.
• Drive automation and ITSM maturity across the organization.
• Plan capacity, performance, and lifecycle strategies for scalability.
• Collaborate with security, risk, and compliance teams.

Skills

Infrastructure leadership

Cloud platforms (AWS, Azure)

Windows & Linux servers

ITIL / ITSM

Vendor management

Automation & IT operations

Education

Bachelor's degree in Computer Science or related field

Tools

IBM Power Systems

Virtualization

x86 servers

AWS

Azure

Job description

About this Position

Primerica is seeking an experienced and technical Vice President of Infrastructure & Operations to lead the strategy, engineering, delivery, and ongoing operation of the company's infrastructure platforms and technology services. This role is responsible for enterprise hosting, cloud services, storage, networking, telecommunications, end-user computing, messaging and collaboration platforms, workplace technology services, disaster recovery, and infrastructure operations. The Vice President will ensure technology services are secure, resilient, scalable, and cost-effective while supporting business growth, operational excellence, and technology modernization initiatives.

Key Responsibilities

• Develop and execute an enterprise infrastructure and operations strategy aligned with business objectives, technology modernization efforts, and long-term architectural direction.
• Lead the design, delivery, and operation of highly available infrastructure services, including compute, storage, virtualization, cloud, network, and telecommunications platforms.
• Oversee end-user computing and workplace technology services, including endpoint management, desktop engineering, mobility, service desk, and employee productivity solutions.
• Direct enterprise messaging, collaboration, and communication platforms, ensuring secure, reliable, and highly available services for employees and field representatives.
• Lead 24x7 infrastructure operations, including service delivery, incident management, problem management, monitoring, operational readiness, and continuous service improvement.
• Drive automation, operational efficiency, and service management maturity through ITSM best practices and process optimization.
• Establish infrastructure capacity planning, performance management, and technology lifecycle strategies to ensure scalability, reliability, and operational resilience.
• Partner with Information Security, Risk, and Compliance teams to ensure infrastructure platforms meet security, regulatory, and resiliency requirements.
• Lead disaster recovery and business continuity planning, testing, and execution to minimize operational risk and downtime.
• Manage infrastructure financial planning, budgets, vendor relationships, contract negotiations, and strategic technology partnerships.
• Build and develop high-performing technology teams while fostering accountability, collaboration, innovation, and continuous improvement.
• Collaborate with business and technology leaders to identify infrastructure needs and deliver technology solutions that improve productivity, efficiency, and customer outcomes.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent industry experience.
• 10+ years of progressive infrastructure leadership experience, including 5+ years in a senior leadership role.
• Deep experience leading enterprise infrastructure organizations across hosting, cloud, networking, telecommunications, end-user computing, messaging, collaboration, workplace technology, and disaster recovery disciplines.
• Expertise in enterprise infrastructure technologies including Windows and Linux platforms, IBM Power Systems, virtualization technologies, x86 server environments, cloud platforms (AWS and Azure), enterprise storage, networking, identity services, messaging systems, and collaboration platforms.
• Strong understanding of ITIL/ITSM service management practices, operational governance, infrastructure security controls, and regulatory compliance requirements.
• Experience leading large-scale infrastructure and operations teams supporting mission-critical business environments with high availability and service level commitments.
• Demonstrated success implementing service management, automation, operational excellence, and infrastructure modernization initiatives.
• Strong financial management, vendor management, and contract negotiation experience.
• Experience developing leaders, building high-performing teams, and leading through organizational and technology transformation.
• Excellent communication, executive presence, and cross-functional leadership skills.

Preferred Qualifications

• Experience supporting large-scale financial services or other highly regulated environments.
• Experience leading hybrid cloud transformation and enterprise infrastructure modernization initiatives.
• Experience with Microsoft 365, Exchange Online, collaboration technologies, and modern workplace platforms.
• Advanced degree in Information Technology, Engineering, Business Administration, or a related field.

Benefits

• Day one health, dental, and vision insurance
• 401(k) Plan with competitive employer match
• Vacation, sick, holiday and volunteer time off
• Life and disability insurance
• Flexible Spending Account & Health Savings Account
• Professional development Tuition reimbursement
• Company-sponsored social and philanthropy events

Eligibility and Working Conditions

Location: Duluth, Georgia headquarters; hybrid work model, expectation of onsite presence 2-3 days per week.

Applicants must be authorized to work in the United States without current or future employer sponsorship.

Salary range for this role is $195,000 - $230,000.

Full-time, Permanent. FLSA status: This position is exempt (not eligible for overtime pay): Yes.

Employer Culture

Join Our Team In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America's Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America's Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it's like to work at "one of the best places to work in the metro Atlanta".

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation or any classification protected by applicable federal, state or local laws.

We provide diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but truly valued for their unique perspectives.

Primerica is a leading provider of financial products and services to middle-income families in the U.S. and Canada. Since 1977, Primerica has helped millions of middle-income households protect their families and save for the future. We insure over 5.5 million lives and have approximately 3.0 million client investment accounts.

Headquartered in metro Atlanta, Primerica is a Fortune 1000 company with over 2,800 employees located in the U.S. and Canada. Our employees are an integral part of achieving Primerica's mission in creating more financially independent families and supporting over 151,000 licensed financial representatives across the U.S. and Canada. The Company's competitive salaries, award-winning benefits packages, and employee recognition programs are just a few of the reasons the average employee tenure is 13 years.