Customer Service Rep(08665) - 4260 South Chambers Road

SmartRecruiters, Inc.; Aurora (CO); On-site; USD 21,000 - 23,000; Full time

Job summary

Domino's Pizza in Aurora, CO is seeking a Customer Service Representative to answer phones and assist carryout customers, while staying knowledgeable of our menu and maintaining a polished image. You will follow WOW steps to resolve requests and confirm customer details for every order.

This role emphasizes courteous service, accurate order handling, and adherence to company policies to ensure a smooth, steps-driven customer experience at a fast-paced store location.

Qualifications

• Answer phone or assist carryout customers politely and knowledgeably.
• Maintain a professional image according to standards.
• Demonstrate the WOW service steps to resolve requests.

Responsibilities

• Answer the phone or assist carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
• Ensure orders are accurate and confirmed with name and address.
• Follow proper procedure for products and uphold safety and cash handling rules.

Skills

Customer service

Phone support

Menu knowledge

Job description

Customer Service Rep(08665) - 4260 South Chambers Road

• Full-time
• Job Category Org: Store Customer Service Rep

The following is considered minimum expectations in performance while working for Domino’s Pizza:
Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
Being in perfect image according to standard
Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra
All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
No one is allowed to clear pizzas before it is ready to place in the oven
Drivers must have $1 in coin change on every delivery
Drivers must say “Let me get your change” on every order NO EXCEPTION
No one is allowed to carry more than $20 while on the clock including personal money
No one is allowed to have a pocket knife or any weapon while working
Driver vehicles are to be neat and clean and in positive image while working
Drivers are not to be routed early or checked in early from delivery
Pizza makers must wash hands prior to making products
Only proper procedure for products is allowed
Every driver must have done Safe Delivery CBT
Every order is to be repeated for accuracy and name and address confirmed