Customer Service Rep(06217) - 15281 E. Mississippi Ave

SmartRecruiters, Inc.; Aurora (CO); On-site; USD 28,000 - 40,000; Full time

Job summary

Domino's Pizza in Aurora is seeking a Customer Service Rep (06217) to handle phone and carryout inquiries, provide friendly, knowledgeable service, and help maintain a positive store image.

You will follow WOW steps, confirm orders for accuracy, and ensure smooth operations on busy shifts; dress code and safety rules apply. All information is kept confidential per EEO guidelines.

Qualifications

• Experience in fast-paced customer service environments.
• Strong communication and interpersonal skills.
• Ability to follow standard operating procedures.

Responsibilities

• Answering the phone or assisting carryout customers in a polite and courteous manner.
• Maintaining a neat and positive image as part of store standards.
• Confirming name and address for accuracy on every order.

Skills

Customer service

Phone etiquette

Problem solving

Job description

Customer Service Rep(06217) - 15281 E. Mississippi Ave

• Full-time
• Job Category Org: Store Customer Service Rep

The following is considered minimum expectations in performance while working for Domino’s Pizza:
Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
Being in perfect image according to standard
Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra
All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
No one is allowed to clear pizzas before it is ready to place in the oven
Drivers must have $1 in coin change on every delivery
Drivers must say “Let me get your change” on every order NO EXCEPTION
No one is allowed to carry more than $20 while on the clock including personal money
No one is allowed to have a pocket knife or any weapon while working
Driver vehicles are to be neat and clean and in positive image while working
Drivers are not to be routed early or checked in early from delivery
Pizza makers must wash hands prior to making products
Only proper procedure for products is allowed
Every driver must have done Safe Delivery CBT
Every order is to be repeated for accuracy and name and address confirmed

All your information will be kept confidential according to EEO guidelines.