Customer Service Rep(05175) - 10200 Fox Trail Rd S

Domino's Pizza; Florida; Sur place; USD 17 000 - 21 000; Plein temps

Résumé du poste

Domino's Pizza in Florida is seeking a Customer Service Representative to take orders, answer questions, and ensure accuracy and timely delivery. You will greet customers, process carry-out and delivery orders, and help keep the store clean and organized.

The role emphasizes positive communication, upselling opportunities, and supporting the makeline and delivery staff while upholding brand standards.

Qualifications

• Previous customer service experience preferred.
• Ability to upsell and suggestive sell with customers.

Responsabilités

• Take customers' orders in a positive manner and answer questions.
• Answer the phone promptly and avoid putting customers on hold.
• Process orders accurately and in a timely fashion; keep work area clean.
• Repeat orders to customers and communicate estimated delivery times.
• Assist in store tasks such as pizza assembly and keeping makeline and soda coolers stocked.
• Receive carry-out payments when requested by the manager.
• Maintain Domino's image standards and assist delivery team as needed.

Description du poste

Customer Service Rep(05175) - 10200 Fox Trail Rd S

• Full-time
• Job Category Org: Store Customer Service Rep

Job Duties

Take the customers order in a positive manner, answering any questions they might have. Use suggestive selling techniques with every call. Answer the phone on the first ring and avoid putting customers on hold. Complete the order in a timely manner making sure the order is neat and accurate. Must keep the phone and customer area clean at all times. Repeat every order back to the customer and make them aware of the approximate time of delivery. Say thank you to every customer, and tell the time of the order. Handle all carry-out customers with the same customer service. Assist in making pizzas whenever possible, keep the makeline and soda coolers stocked and supplies available to help complete production. Take payments from the carry-out customers if requested to do so by the manager in charge. Maintain the image standards set forth by the company. Assist the safe delivery specialist in any way possible in the cleanliness and maintenance of the store. May be asked to assist in folding boxes, and box topping boxes.

PHYSICAL REQUIREMENTS

Lifting: Occasional
Weight: Most under 5 lbs. Occasionally up to 35 lbs.
HEIGHT: FLOOR TO COUNTER

Carrying: Occasional
Weight: Most under 5 lbs. Occasionally up to 35 lbs.

Standing: Constant
Surface: Tile

Walking: Frequent
Surface: Tile
DISTANCE: WITHIN STORE

Reaching: Occasional
Level: Floor to 6 or 7 feet

Twisting: Occasional May twist at waist or turn entire body

Bending: Occasional May bend at waist or turn entire body

Squatting: Occasional May squat or bend to reach floor

Climbing: None

Pushing / pulling: Occasional Mop bucket and dough trays on dollies

Foot controls: None

Driving: None

Modifications possible: May be requested to assist in lifting or carrying any heavy items.