Customer Service Rep03832 12769B West Forest Hill Boulevard

Domino's Franchise; Wellington (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Domino's Franchise in Wellington, FL is seeking a customer-focused team member to take orders, assist in pizza making, and ensure fast, accurate service in a busy store.

You will handle carry-out and delivery prep duties, maintain a clean workspace, and follow image standards while providing friendly, efficient service to every customer. This role involves standing for long periods and working indoors with heat from cooking.

Responsibilities

• Take the customers order in a positive manner and answer questions.
• Use suggestive selling techniques with every call.
• Answer the phone promptly and avoid putting customers on hold.
• Complete orders timely, neatly and accurately.
• Maintain cleanliness of the phone and customer area.
• Repeat orders back to customers and communicate delivery times.
• Assist in making pizzas and keep makeline and soda coolers stocked.
• Take payments from carry-out customers when requested by the manager.

Job description

Job Description

Take the customers order in a positive manner, answering any questions they might have. Use suggestive selling techniques with every call. Answer the phone on the first ring and avoid putting customers on hold. Complete the order in a timely manner making sure the order is neat and accurate. Must keep the phone and customer area clean at all times. Repeat every order back to the customer and make them aware of the approximate time of delivery. Say thank you to every customer, and tell the time of the order. Handle all carry-out customers with the same customer service. Assist in making pizzas whenever possible, keep the makeline and soda coolers stocked and supplies available to help complete production. Take payments from the carry-out customers if requested to do so by the manager in charge. Maintain the image standards set forth by the company. Assist the safe delivery specialist in any way possible in the cleanliness and maintenance of the store. May be asked to assist in folding boxes, and box topping boxes.

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED: FOOD PREPARATION EQUIPMENT, CLEANING EQUIPMENT AND SUPPLIES, BOXES AND PHONES.

WORK ENVIRONMENT: INDOORS - HEAT FROM COOKING

PHYSICAL REQUIREMENTS

Lifting: Occasional

Weight: Most under 5 lbs. Occasionally up to 35 lbs.

Carrying: Occasional

Weight: Most under 5 lbs. Occasionally up to 35 lbs.

Standing: Constant

Walking: Frequent

Reaching: Occasional

Twisting: Occasional

Bending: Occasional

Squatting: Occasional

Pushing / pulling: Occasional

Modifications possible: May be requested to assist in lifting or carrying any heavy items.

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.