Customer Service Rep(03832) - 12769-B West Forest Hill Boulevard

Domino's; Wellington (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Domino's in Wellington, FL is seeking team members for customer-facing roles. You will take orders, answer questions, and use suggestive selling while ensuring accuracy and timely delivery. Maintain a clean workspace and assist in pizza production, makeline, and box handling.

Carry-out payments may be required by the manager. Responsibilities include keeping up with store image standards, helping the safe delivery team, and folding or topping boxes as needed.

Qualifications

• No formal education requirements stated in the posting.

Responsibilities

• Take customer orders with a positive attitude and answer questions.
• Use suggestive selling techniques with every interaction.
• Answer the phone on the first ring and avoid putting customers on hold.
• Complete orders timely, neatly, and accurately.
• Keep the phone and customer area clean at all times.
• Repeat orders back to customers and communicate delivery times.
• Assist in making pizzas and keep makeline and soda coolers stocked.
• Take carry-out payments as directed by the manager.
• Maintain image standards set by the company.
• Assist the safe delivery specialist with cleanliness and store maintenance.
• Fold boxes and box topping boxes when needed.

Skills

Customer service

Communication

Phone skills

Upselling

Teamwork

Job description

Job Duties

Take the customers order in a positive manner, answering any questions they might have. Use suggestive selling techniques with every call. Answer the phone on the first ring and avoid putting customers on hold. Complete the order in a timely manner making sure the order is neat and accurate. Must keep the phone and customer area clean at all times. Repeat every order back to the customer and make them aware of the approximate time of delivery. Say thank you to every customer, and tell the time of the order. Handle all carry-out customers with the same customer service. Assist in making pizzas whenever possible, keep the makeline and soda coolers stocked and supplies available to help complete production. Take payments from the carry-out customers if requested to do so by the manager in charge. Maintain the image standards set forth by the company. Assist the safe delivery specialist in any way possible in the cleanliness and maintenance of the store. May be asked to assist in folding boxes, and box topping boxes.

Job Description

Job Duties

Take the customers order in a positive manner, answering any questions they might have. Use suggestive selling techniques with every call. Answer the phone on the first ring and avoid putting customers on hold. Complete the order in a timely manner making sure the order is neat and accurate. Must keep the phone and customer area clean at all times. Repeat every order back to the customer and make them aware of the approximate time of delivery. Say thank you to every customer, and tell the time of the order. Handle all carry-out customers with the same customer service. Assist in making pizzas whenever possible, keep the makeline and soda coolers stocked and supplies available to help complete production. Take payments from the carry-out customers if requested to do so by the manager in charge. Maintain the image standards set forth by the company. Assist the safe delivery specialist in any way possible in the cleanliness and maintenance of the store. May be asked to assist in folding boxes, and box topping boxes.

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED: FOOD PREPARATION EQUIPMENT, CLEANING
EQUIPMENT AND SUPPLIES, BOXES AND PHONES.
WORK ENVIRONMENT: INDOORS - HEAT FROM COOKING

Physical Requirements

Lifting: Occasional
Weight: Most under 5 lbs. Occasionally up to 35 lbs.
Carrying: Occasional
Weight: Most under 5 lbs. Occasionally up to 35 lbs.
Standing: Constant
Walking: Frequent
Reaching: Occasional
Twisting: Occasional
Bending: Occasional
Squatting: Occasional
Pushing / pulling: Occasional
Modifications possible: May be requested to assist in lifting or carrying any heavy items.

Additional Information

All your information will be kept confidential according to EEO guidelines.