Customer Service Rep

SmartRecruiters, Inc.; West Palm Beach (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

SmartRecruiters, Inc. in West Palm Beach seeks a Store Customer Service Representative to take orders, assist in production, and ensure fast, friendly service. You will answer phones, upsell where appropriate, and maintain a clean, organized store environment to uphold our image standards.

Primary duties include handling carry-out payments, supporting delivery and makeline tasks, and assisting with box folding as needed, all while providing excellent customer care.

Qualifications

• Experience in a fast-paced store or restaurant environment.
• Ability to take orders accurately and handle payments.
• Friendly, patient, and capable of upselling when appropriate.

Responsibilities

• Take customer orders with a positive attitude and answer questions.
• Use suggestive selling techniques with every call or interaction.
• Answer the phone on the first ring and avoid unnecessary holds.
• Complete orders timely and accurately; keep the area clean.
• Assist in making pizzas and stock makeline and soda coolers.
• Take carry-out payments when requested by the manager.

Skills

Customer service

Communication

Tools

POS system

Job description

• Job Category Org: Store Customer Service Rep

Company Description

COME JOIN OUR FAMILY! 561-318-5023

Job Description

Job Duties

Take the customers order in a positive manner, answering any questions they might have. Use suggestive selling techniques with every call. Answer the phone on the first ring and avoid putting customers on hold. Complete the order in a timely manner making sure the order is neat and accurate. Must keep the phone and customer area clean at all times. Repeat every order back to the customer and make them aware of the approximate time of delivery. Say thank you to every customer, and tell the time of the order. Handle all carry-out customers with the same customer service. Assist in making pizzas whenever possible, keep the makeline and soda coolers stocked and supplies available to help complete production. Take payments from the carry-out customers if requested to do so by the manager in charge. Maintain the image standards set forth by the company. Assist the safe delivery specialist in any way possible in the cleanliness and maintenance of the store. May be asked to assist in folding boxes, and box topping boxes.

PHYSICAL REQUIREMENTS

Lifting: Occasional
Weight: Most under 5 lbs. Occasionally up to 35 lbs.
HEIGHT: FLOOR TO COUNTER

Carrying: Occasional
Weight: Most under 5 lbs. Occasionally up to 35 lbs.

Standing: Constant
Surface: Tile

Walking: Frequent
Surface: Tile
DISTANCE: WITHIN STORE

Reaching: Occasional
Level: Floor to 6 or 7 feet

Twisting: Occasional May twist at waist or turn entire body

Bending: Occasional May bend at waist or turn entire body

Squatting: Occasional May squat or bend to reach floor

Climbing: None

Pushing / pulling: Occasional Mop bucket and dough trays on dollies

Foot controls: None

Driving: None

Modifications possible: May be requested to assist in lifting or carrying any heavy items.

Additional Information

All your information will be kept confidential according to EEO guidelines.