Customer Service Rep(01242) - 6539 28th St

Domino's; Grand Rapids (MI); On-site; USD 28,000 - 38,000; Full time

Job summary

Domino's is looking for a dedicated Customer Service Rep in Grand Rapids, Michigan. In this full-time position, you'll handle customer orders, address concerns, and ensure food safety and hygiene standards are met.

We seek someone who demonstrates excellent customer service, can work under pressure, and has strong communication skills. Join us to create a friendly environment and help our customers enjoy their experience!

Qualifications

• Ability to comprehend and provide correct written instructions.
• Must be able to make correct monetary change.
• Experience in customer service is preferred.

Responsibilities

• Demonstrate a friendly, positive attitude towards customers.
• Take orders over the phone and in person.
• Prepare food and ensure hygiene and safety.

Skills

Customer service skills

Ability to work under stress

Communication skills

Motor coordination

Mathematical skills

Job description

Customer Service Rep(01242) - 6539 28th St

• Full-time
• Job Category Org: Store Customer Service Rep

Responsibilities

• Demonstrating a friendly, positive attitude and great customer service skills
• Taking orders over the phone and in person
• Dealing with customer concerns
• Upselling
• Food and portion control
• Hygiene and food safety
• Food preparation

General Job Duties

• Stock ingredients from delivery area to storage, work area, walk-in cooler
• Receive and process telephone orders
• Take inventory and complete associated paperwork
• Clean equipment and facility approximately daily

Communication Skills

• Ability to comprehend and give correct written instructions
• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person

Essential Functions / Skills

• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
• Must be able to make correct monetary change
• Verbal, writing, and telephone skills to take and process orders
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
• Ability to enter orders using a computer keyboard or touch screen

Work Conditions

• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
• In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas
• Sudden changes in temperature in work area and while outside
• Fumes from food odors
• Exposure to cornmeal dust
• Cramped quarters including walk-in cooler
• Hot surfaces/tools from oven up to 500 degrees or higher
• Sharp edges and moving mechanical parts

Sensing

• Talking and hearing on telephone
• Near and mid-range vision for most in-store tasks
• Depth perception
• Ability to differentiate between hot and cold surfaces

Temperaments

• The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions

Physical Requirements

Standing

• Most tasks are performed from a standing position

Walking

Lifting

• Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck
• Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'
• Cases are usually lifted from floor and stacked onto shelves up to 72\"high

Carrying

• Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves
• Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store
• Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray

Pushing

• To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24\"- 30\" and requires a force of up to 7.5 pounds to push
• Trays may also be pulled

Climbing

• Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance
• Forward bending at the waist is necessary at the pizza assembly station
• Toe room is present, but workers are unable to flex their knees while standing at this station
• Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day
• Forward bending is also present at the front counter and when stocking ingredients

Crouching/Squatting

• Performed occasionally to stock shelves and to clean low areas

Reaching

• Reaching is performed continuously; up, down and forward

Hand Tasks

• Eye-hand coordination is essential; use of hands is continuous during the day
• Frequently activities require use of one or both hands
• Shaping pizza dough requires frequent and forceful use of forearms and wrists

All your information will be kept confidential according to EEO guidelines.