Customer Service Rep

Lincare Holdings; Worcester (MA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Referral program

Job summary

Lincare Holdings in Worcester, MA is seeking a customer service associate to answer questions, resolve problems, and support physician-directed care through calls and order processing.

The role involves educating customers about products, documenting calls, updating records, and assisting with training. Requires good data entry skills, basic education, and ability to lift up to 50 pounds.

Qualifications

• Customer service oriented with strong communication skills.
• Able to enter data accurately and maintain records.
• Familiar with pharmacy terminology and patient education.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for products/services.
• Ensures compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders into the computerized system.
• Updates demographic information in records.
• Reads and analyzes patient orders.
• Understands pharmacy terminology.
• Trains employees as needed.
• Calculates figures for frequency and doses dispensed.

Skills

Customer service

Data entry

Communication skills

Documentation

Order entry

Training

Pharmacy terminology

Education

High School Diploma or GED

1-3 months related experience

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Offering $15.50 - $23.00 per hour

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.