Customer Service Rep

Lincare Holdings; Rochester (NH); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare Holdings seeks a detail-oriented representative to communicate with customers, answer questions, and assess needs for products and services. You will document calls and enter orders while ensuring accurate patient records and adherence to physician directions.

The role involves reading patient orders, understanding prescription terminology, and collaborating with staff to provide high-quality customer support. This position requires basic computer entry skills and a GED/HS diploma.

Qualifications

• Reads and analyzes patient orders and documentation.
• Understands pharmacy prescription terminology and related processes.
• Maintains accurate demographic information in records.

Responsibilities

• Communicates with customers via inbound/outbound calls.
• Assesses needs for additional products/services and compliance with orders.
• Answers questions and educates customers on products/services.
• Documents calls in the computerized system.
• Enters customer orders in the system.
• Verifies and updates demographic information in records.
• Reads and analyzes patient orders and pharmacy documentation.
• Communicates effectively with coworkers and patients.

Skills

Customer communication

Documentation

Pharmacy terminology

Data entry

Training assistance

Interpersonal skills

Analytical thinking

Education

High School Diploma or GED

Tools

Computerized record keeping system

Order entry system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.